The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Cooling

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 08-13-2018, 12:33 PM
insideflesh insideflesh is offline
Registered User
insideflesh's PC Specs
 
Join Date: Aug 2018
Posts: 1
POST ID # = 968339
insideflesh Reputation: 10
Default H150i Pro can not find in BIOS or iCUE. FANS NOT RUNNING

Hi,
three days ago i bought a H150i Pro, it is correct connected to the mainboard and the power adapter. I think the pump is working, but the fans stand still. They do nothing. I can´t find them in the Bios. I can´t find them in iCUE. The cpu cooler shines through white.
I have the Asus WS x299 SAGE motherboard, without a usb header. So i just try to connect it with conventional micro usb to the frontusb of my case. But Windows can´t do anything with this...

Is there a possibility to fix that problem? Should i complain?

Thank you for your quick reply,

Ludwig Stengel
Reply With Quote


  #2  
Old 08-13-2018, 04:10 PM
DevBiker's Avatar
DevBiker DevBiker is offline
CORSAIR Beta Team
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 7,367
POST ID # = 968354
DevBiker Reputation: 88
Default

Do you have anything in Device Manager? A device without a driver? Corsair USBXp Driver? Something else?
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Reply With Quote


  #3  
Old 08-13-2018, 06:22 PM
Corsair StormShadow's Avatar
Corsair StormShadow Corsair StormShadow is offline
Corsair Employee
 
Join Date: Feb 2016
Posts: 557
POST ID # = 968370
Corsair StormShadow Reputation: 10
Default

Quote:
Originally Posted by insideflesh View Post
Hi,
three days ago i bought a H150i Pro, it is correct connected to the mainboard and the power adapter. I think the pump is working, but the fans stand still. They do nothing. I can´t find them in the Bios. I can´t find them in iCUE. The cpu cooler shines through white.
I have the Asus WS x299 SAGE motherboard, without a usb header. So i just try to connect it with conventional micro usb to the frontusb of my case. But Windows can´t do anything with this...

Is there a possibility to fix that problem? Should i complain?

Thank you for your quick reply,

Ludwig Stengel
This is the way the cooler is design, it has ZERO RPM Fan Mode, you can just manual set the fan to spin in iCUE. Can you show me a screen shot of how that USB cable is connected?
Reply With Quote


Reply

Tags
bios, h150i pro, icue, not found

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 02:28 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.