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  #1  
Old 02-02-2018, 08:41 PM
ZFR ZFR is offline
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Default CUE2 crashing when creating a new profile (Windows 7)

Using K95 RGB. Windows 7. CUE v2.22.83

CUE2 crashes whenever I click the button to create a new profile (see attched screenshot).
After it crashes, I get the crash as soon as I run it, until I restart Windows.

After restarting Windows, the new profile appears to be there, but CUE2 crashes as soon as I click on that profile. It will crash too if I press M2 key.

Tried reinstalling several times.

Any advice?
Attached Images
File Type: png cue.png (56.3 KB, 128 views)

Last edited by ZFR; 02-02-2018 at 08:45 PM.


  #2  
Old 02-03-2018, 05:48 AM
Toasted Toasted is offline
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Go to Event Viewer and see whether you can find a entry related to CUE.

If it does exist, Copy+Paste the text here.


  #3  
Old 02-04-2018, 12:55 PM
ZFR ZFR is offline
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There are a few. They look mostly like this:
Code:
Faulting application name: CUE.exe, version: 2.22.83.0, time stamp: 0x5a6228b2
Faulting module name: CUE.exe, version: 2.22.83.0, time stamp: 0x5a6228b2
Exception code: 0xc0000005
Fault offset: 0x0079a950
Faulting process id: 0x818
Faulting application start time: 0x01d39c86ca21fd32
Faulting application path: C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe
Faulting module path: C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe
Report Id: 1ac7f162-087a-11e8-acbd-fcaa14709b08


  #4  
Old 02-06-2018, 10:15 AM
Xeonadow Xeonadow is offline
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Hello, I recently bought a K70 Lux RGB and I have the very same problem, except I'm on Windows 10.
I'm looking forward for a solution :)


  #5  
Old 02-06-2018, 11:28 AM
SergeTroy SergeTroy is offline
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Chalk me up with those having this issue. Windows 7 Home Premium 64-bit, Corsair Gaming K95 RGB Mechanical Gaming Keyboard - Cherry MX Red. Never had this issue prior to installing the latest version, and it's pretty irritating (especially as there is no Archive available for downloading prior versions, thanks Corsair!)

Last edited by SergeTroy; 02-06-2018 at 11:31 AM.


  #6  
Old 02-06-2018, 05:06 PM
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Corsair James Corsair James is offline
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I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92o...lease.msi?dl=0

Please see if this works and resolves your problem.
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  #7  
Old 02-07-2018, 02:43 AM
SergeTroy SergeTroy is offline
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Quote:
Originally Posted by Corsair James View Post
I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92o...lease.msi?dl=0

Please see if this works and resolves your problem.
Thanks very much, James, I've loved working with CUE 2.X and hate it when I can't. :D


  #8  
Old 02-07-2018, 12:54 PM
ZFR ZFR is offline
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Quote:
Originally Posted by Corsair James View Post
I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92o...lease.msi?dl=0

Please see if this works and resolves your problem.
Thanks, I'll see if I have time to try it during weekend, but I don't mind waiting for a proper release.

Thanks for your help, appreciate it.


  #9  
Old 02-07-2018, 03:03 PM
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Corsair James Corsair James is offline
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Quote:
Originally Posted by SergeTroy View Post
Thanks very much, James, I've loved working with CUE 2.X and hate it when I can't. :D
Im happy to hear! Sadly SW is always an evolving challenge (especially as we add more and more features) but we are always going to do what we can to make it as painless as possible.
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  #10  
Old 02-08-2018, 05:19 AM
Xeonadow Xeonadow is offline
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Quote:
Originally Posted by Corsair James View Post
I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92o...lease.msi?dl=0

Please see if this works and resolves your problem.
It seems to work for me. I was able to create, copy and delete profiles without crashing. Thank you very much :)


  #11  
Old 02-08-2018, 10:14 PM
ZFR ZFR is offline
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Quote:
Originally Posted by Corsair James View Post
I will release this version slightly early for people who have issues: https://www.dropbox.com/s/ragbqbl92o...lease.msi?dl=0

Please see if this works and resolves your problem.
Would you know when this version becomes "official"? Is it days, weeks, months?


  #12  
Old 02-09-2018, 07:04 PM
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Corsair James Corsair James is offline
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Quote:
Originally Posted by ZFR View Post
Would you know when this version becomes "official"? Is it days, weeks, months?
I plan on releasing publicly Monday (2/12/18).
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  #13  
Old 02-16-2018, 05:19 PM
ZFR ZFR is offline
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Quote:
Originally Posted by Corsair James View Post
I plan on releasing publicly Monday (2/12/18).
Just wanted to say that I installed it today and can create and switch profiles without any crashes. Thanks for your quick help.


 

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