Inheritance Posted November 28, 2016 Share Posted November 28, 2016 Software (CUE) issues post [HERE] Keyboard and Mice issues post [HERE] Audio issues post [HERE] Please make sure you have the latest Software and Firmware update, make sure you're BIOS and any USB related drivers are up to date. Look on your Motherboard manufacturer, and Intel's/AMD's site for the latest driver updates. Corsair Support does NOT use the same login as your forum login. Quick Fix Guide UNINSTALL AND REINSTALL CUE BEFORE DOING ANYTHING Downgrading CUE or Firmware Because of Issues If you want to downgrade your software or firmware try the following 1. Select the version you want from the list below 2.6.79 [Latest] 2.6.70 2.5.66 2.4.66 [Firmware 2.05 is recommended for devices on CUE 2.X] 1.16.42 1.15.36 [Firmware 2.01 (Scimitar) Requires CUE 1.15.36 or Higher] 1.06 FW For Scimitar 1.14.43 1.13.36 1.12.75 37.07 FW For Void Wireless [Yellow] [Carbon] [Anything Above Requires Firmware 1.33 (Keyboards), 36.08 (Void) or Higher] 1.11.86 1.11.85 1.10.67 1.9.62 1.30 FW For Strafe, K65, K70, K95 1.8.122 1.8.120 1.7.106 1.5.108 1.5.80 [Anything Above Requires Firmware 1.20 or Higher] 1.15 FW for K65, K70, K95 1.3.91 1.3.70 1.2.77 1.2.47 1.1.57 1.1.56 1.1.48 1.0.657 2. Remove the old CUE install and delete the remains of the the Corsair folder where CUE was installed 3. Restart and then Install the desired version 4. Please expect Corsair Support to require you to be on the latest CUE and FW version 5. Do not ask for Firmware uploads. I can not give them out. USB Pass Through Doesn't Work If you are having trouble with the USB pass through on your keyboard try the following 1. Make sure both USB ports are plugged in. USB pass through will not work with just one USB port connected. 2. Try charging your phone using the pass through. If you can charge your phone but, your computer does not pick up the phone then the data might be dead on that port. 3. Request a RMA I Spilled Liquids on my New Keyboard. It's Now Sticky If you spilled something on your new shiny keyboard and its sticky try the following 1. Your warranty is now voided. So feel safe in opening the thing up. 2. Soak the keyboard in 70-99% isopropyl alcohol for 5 mins. 3. Wipe the sticky area with a cloth. 4. Buy a Might Mug* [spill proof mug, or so they say] *Corsair does not endorse this product in any way, shape or form. Neither Corsair nor I is responsible for drinks spilled from the Might Mug. CUE Running in Background, Won't Open If you are having trouble opening CUE, but it shows up in Task Manager try the following 1. Close CUE using the Task Manager 2. Go to C:\Users\(Your Username)\AppData\Roaming\Corsair\HID 3. Delete the config.cfg.lock file Coil Whine on LUX or Rapidfire Keyboards If you are hearing a high pitch whine when your keyboard is powered on try the following 1. Corsair is aware that a batch of their keyboards might of shipped with parts that cause coil whine. 2. They are offering replacements for anyone effected by this issue. Contact Corsair Support and submit a RMA ticket. 3. Shipping back and forth should be free if your keyboard was part of the bad batch. Void Wireless Issues If you are having trouble with the Void Wireless try the following 1. Force a firmware update. Setting -> Device -> Update Firmware 2. Repair the Void. Instructions by Corsair Chris [HERE] Firmware Update Failure If you are having trouble updating the firmware from Corsair servers it is most likely caused by one of the following 1. There is no file uploaded to Corsair's server because it is a new device that does not have a firmware update yet. 2. There is an issue with Corsairs servers, try again in a few hours. 3. Your firewall is blocking CUE from accessing the internet. Please check your firewall settings. Selected Profile Changes When Exiting CUE If your keyboard keeps changing profiles when you're not focused on CUE try the following 1. Make sure the profile is set to default. Using the little "hamburger" 2. Right click the Corsair Logo in the notification area next to the clock and make sure it's set to Automatic Profile Switching Unable to Update Firmware If your firmware update is stuck at 3% or doesn't work at all the the following 1. Use a different USB port or configuration. Remember if you are using USB 2.0 plug the one with the arrows in first followed by the one with the keyboard. 2. Try running CUE in compatibility mode 2. Make sure that if you use USB 3, use Intel port and not 3rd party vendor like ASmedia. 3. Go to your Corsair installation folder in program files; right click on the Corsair folder and select Properties 4. Then select the Security tab 5. Click on Edit button 6. Make sure that Users and also Trusted Installer has full control 7. Restart CUE and update firmware. If your updating the firmware on a non CUE device and you are running Windows 10 please see this thread [HERE] and this official comment by Corsair James [HERE] Unable to Update/Uninstall CUE of If CUE is Not Loading If you are having trouble installing CUE because the previous CUE will not uninstall of if CUE is not loading try the following 1. Reboot your computer, Exit CUE and attempt uninstall again. 2. Try running the install file for your current software version number and click repair. 3. Try using a 3rd party uninstaller to remove CUE. I personally recommend IObit Uninstaller, it will perform a optional registery scan after uninstalling to remove anything that might of been left by CUE. 4. Delete the CUE files at the install location, and perform a manual registry sweep WARNING THIS MAY CAUSE SERIOUS DAMAGE IF YOU DO NOT KNOW WHAT YOU ARE DOING. YOU HAVE BEEN WARNED A. Open up Regedit. Start -> Search Regedit B. Search,Ctrl+F, for the word "Corsair", without the "s, and delete all entries that Have either CUE or Corsair Utility Engine. C. Hitting F3 will find next. If you have other Corsair software DO NOT delete the entries for those or there will be issues. Profile Importing Errors/Issues If you can't import a profile for any reason try the following Note: Old K95 profile can't be imported because of missing XML code for the 3 mode keys 1. Check if the profile is for your keyboard. A. Open up the .prf(profile) or .mode(mode) file with WordPad. B. Check to make sure the <modelName> or <deviceModelName> is the one for your keyboard or mice and change it to, CGK65, K70 (keyboard) or Saber1, or Saber2 (mice). C. If its is a K65 or K70 .prf you can't change it to a K95. 2. Check the region, some profiles wont work with other regions but most should be fine. 3. Make sure you are importing the right thing. 4. If it's been converted ask the creator to check for errors in the XML file. 5. Check out my other thread here for profiles that work. Key Chatter, Key Double Typing If your keys are trying twice for every one click try the following 1. Confirm that you have this issue using Switch Hitter. 2. Try a different polling rate which can be adjusted using the switch in the back. 3. DO NOT blow compressed air into the key! 4. Request an RMA. Mouse Not Staying Lit If your mouse not lighting up or staying lit try the following 1. Save the lighting profile to the mouse. 2. Change the polling rate. 3. Get an RMA request as the mouse might be defective. Device Not Detected If your device has avoided detection by CUE try the following 1. Make sure your device is supported. [K65 RGB, K70 RGB, K95 RGB, Strafe RGB, All LUX Keybaords || Strafe || M65 RGB, Scimitar, Saber, Katar || Void USB, Void Wireless] 2. Restarting CUE. 3. Try a different polling rate which can be adjusted using the switch in the back. 4. Use a different USB port or configuration. Remember if you are using USB 2.0 plug the one with the arrows in first followed by the one with the keyboard. 5. Try running CUE as an Admin. 6. Removing device from Devices Manager. Remove all HID along with all keyboard or mouse devices, depending on your case. Restart your computer. 7. Make sure the device is not disabled under Devices and Printers Brightness and Window Lock Key Color Issues If your Brightness or Windows Lock key wont change colors or stays one color try the following 1. Clear the the buttons in CUE A. Open up CUE B. Go to Profiles -> Lighting C. Highlight the key, right click, clear. F.A.Q What's the Difference Between All the Keyboards? From can't figure out Corsairs naming scheme to don't want the ugly logo 1. Raptor Gaming is Corsair's budget focused line up of gaming keyboards, which include the following Raptor K30 The Raptor K30, a full keyboard with 5 macro keys, is Corsair's most basic keyboard. It has Rubber Dome switches with redback lighting. Raptor K40 The Raptor K40, also a full keyboard with 18 macro keys, is a improved Raptor K30. It has Rubber Dome switches with 16.8 million color backlighting (Note: One color back lighting). Raptor K50 The Raptor K50, a full keyboard with 18 macro keys, is a Raptor K40 with more macro keys. It also has Rubber Dome switches with 16.8 million color backlighting (Note: One color back lighting). The features that set it apart from the Raptor K40 are the included detachable palm rest, and USB pass through. 2. Vengeance Gaming is Corsair's enthusiast line up of gaming keyboards, with Cherry Switches, which include the following Vengeance K60 The Vengeance K60, a full keyboard with special FPS keycaps, is Corsair's FPS optimised keyboard. It has Cherry Red Switches with no backlighting. A detachable small one hand palmrest is included. Vengeance K65 The Vengeance K65, a ten keyless keyboard, is Corsair's smallest keyboard built to be portable. It also has Cherry Red Switches with no back lighting. It is the only keyboard without dedicated media controls due to its small size. Vengeance K70 The Vengeance K70, a full keyboard, is an improved Vengeance K60. It has Cherry Red, Blue, or Brown Switches with either red or blue backlighting and black, silver, or gunmetal back plate (Note: all variations are available). The features that set it apart from the Vengeance K60 are the individual key back lighting and the full palm rest. Vengeance K90 & Vengeance K95 The Vengeance K90 & Vengeance K95, a full keyboard with 18 macro keys, is an improved Raptor K50. They have Cherry Red Switches with white back lighting. The main difference is the Vengeance K90 has a silver backplate while the Vengeance K95 has a black backplate. Another difference is the K90 uses silicon dome switches on the F1 through F12, Esc, PrtScn, Scroll Lock, Pause/Break, Insert, Home, Page Up Page Down, Delete, and End keys while the K95 is fully mechanical. The features that set it apart from the Raptor K50 are the individual key back lighting and the Cherry Switches. 3. Corsair Gaming is Corsair's rebranding of some of their Vengeance series and includes the new RGB line up. Corsair vs Corsair Gaming vs New Corsair Gaming Logo Yes they did another logo change. Thank [insert Name]. The new logo is used across all of their products now. Corsair Gaming K65 RGB & Corsair Gaming K70 & Corsair Gaming K95 The RGB series keyboards have the exact same key layout as their normal Non-RGB counterpart. They do not have USB pass through and require 2 USB 2.0 ports or 1 USB 3.0 port. All RGB series keyboards have fully rebindable keys and per key adjustable backlighting. Strafe & Strafe RGB The Strafe and Strafe RGB were introduced as cheaper alternatives to their counter parts, the K70 and K70 RGB. Both Strafes have USB pass through but will require both USB headers to be plugged in. They also run on the new CUE software and like the KXX RGB series, they have fully rebindable keys and per key adjustable backlighting. The Strafe RGB comes in the all new Cherry MX Silents key switches; along with red, blue, and brown. The silents is a liner switch like the reds, but quieter. Think of them as reds with built in O rings. K70 RAPIDFIRE , K70 RGB RAPIDFIRE , K65 RGB RAPIDFIRE The new RAPIDFIRE lineup features a updated LED controller, like the one found in the Strafe RGB. This means smooth 16.8 million colors, and USB pass through. Like the Strafe RGB both USB ports must be plugged in for the USB pass through to work. They also come with new Cherry MX Speed (Silver) switches. These new switches have a actuation distance of 1.2mm vs 2.0mm on MX Reds. One thing to note is that all CUE enabled keyboard and mice uses software based macros instead of hardware based macros. This means the macros are implemented by creating a virtual keyboard, and some games will block inputs from those because botting software also use virtual keyboards to send commands. All of their other keyboards in their lineup is are the exact same as in the Vengeance series with the exception of a new logo. 4. Model Numbers Note: Not All Model and Region Combinations are Possible. Not All Products Listed Below are Being Produced. K65 RGB Models CH-9000072 Gaming Cherry MX Red CH-9000222 New Logo Cherry MX Red CH-9000228 New Logo Cherry MX Brown CH-9110014 New Logo Cherry MX Silver (Speed) K70 Models CH-9101024 New Logo Cherry MX Silver (Speed) K70 RGB Models CH-9000063 Vengeance Cherry MX Red CH-9000093 Vengeance Cherry MX Brown CH-9000068 Gaming Cherry MX Red CH-9000065 Gaming Cherry MX Brown CH-9000064 Gaming Cherry MX Blue CH-9000118 New Logo Cherry MX Red CH-9000119 New Logo Cherry MX Brown CH-9101014 New Logo Cherry MX Silver (Speed) K95 RGB Models CH-9000060 Vengeance Cherry MX Red CH-9000082 Gaming Cherry MX Red CH-9000062 Gaming Cherry MX Brown CH-9000061 Gaming Cherry MX Blue CH-9000220 New Logo Cherry MX Red CH-9000221 New Logo Cherry MX Brown STRAFE Models CH-9000088 New Logo Cherry MX Red CH-9000092 New Logo Cherry MX Brown CH-9000226 New Logo Cherry MX Blue STRAFE RGB Models CH-9000227 New Logo Cherry MX Red CH-9000094 New Logo Cherry MX Brown CH-9000121 New Logo Cherry MX Silent CH-9000120 New Logo Cherry MX Blue To get the layout of the keyboard see the last two letters. Elestriel has a helpful page here with most of the layouts. NA is North America UK is United Kingdom EU is European Union ND is Nordic DE is German FR is France IT is Italy CH is Swiss BE is Belgium ES is Spanish RU is Russia CZ is Czech CN is China JP is Japan KR is Korean TW is Taiwan BR is Brazil RF is added after the region to denote a refurbished keyboard. Refurbished keyboards follow a different warranty policy. 5. Additional Information Which Keyboard is Right for You Where to buy Vengeance (Old Logo) RGB Keyboards Cherry FAQ Answers Common Corsair Keyboard Questions By James Cao [i wonder who he might be? ;):] See if it's in Stock 6. WIP No code has to be inserted here. Macros and Lighting Tips and Tricks A few tips and tricks to make your life easier A: How activate a macro with a multi key combo. To make a multi key macro you will need one mode, in the same profile, for each key you want to add. This isnt a supported feature persay but more of a work around. In this example the multi key macro will be Left Ctrl + Left Shift + Right Shift. 1. Go to your main mode and under assignments set the first key (Left Ctrl) in the macro to mode switching. Use Direct mode selection and pick the second mode, Check While pressed, and Uncheck Apply setting to same button at the bottom. 2. Repeat with each key in the key combo. So if you want to use three keys you would go to the second mode and set the second key (Left Shift) in the macro to mode switching. Use the same settings but pick the third mode. 3. In the last mode assign the macro that needs to be executed to the final key (Right Shift) in the macro. 4. Please note that the keys have to be pressed in that order Left Ctrl -> Left Shift -> Right Shift and released in the reverse order so Right Shift -> Left Shift -> Left Ctrl. If the keys are released in the wrong order you will end up on the mode with key change. So if you release in the order of Right Shift -> Left Ctrl -> Left Shift you will end up on the second mode. I recommend copying the default mode as many time as needed so you still have your lighting effects and have a button that will return you to the main mode. B: Assigning mode switching to a key while maintaining typing functionality. Written by: Reapexx (Updated Guide with Pictures) 1. Make a profile with 3 modes. The first mode will contain the macros, the second mode is what you're switching to, and the third mode is just a necessity to make this work. 2. Make a macro to press and release the key you want to assign this to. 3. Go to the third mode and select any key: Assign a mode switch to the second mode to it. 4. Export the profile and export the macro. 5. Open up the .prf file (I'd recommend using Notepad++ as it keeps everything tidy). 6. Search for the second mode in the .prf by name, then scroll down until you see the mode ID. It will look something like this: <id>{23423432-42343423-4324-23423-423423-23423423}</id> 7. Take the ID (in between the <id> tags) and search for it until you find the mode switching action with <DirectModeId> tags around it. 8. Copy the Mode Switch action ID (it will be surrounded by <id> tags, with the name "Mode switching (some number)" right below it). 9. Open up the .act file from the macro that you exported and add the following line above the </Action> line: <ChainedId>mode switching action ID from step 8, including {} brackets</ChainedId> 10. Save the modified .act file and reimport it. If you wish to add to this guide feel free to PM me. :feedback: Link to comment Share on other sites More sharing options...
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