ddbank Posted August 19, 2019 Share Posted August 19, 2019 It's $46, not t$4, but I cannot change the title. I have a RMA keyboard return. I shipped back the malfunctioned keyboard to Corsair. Now I received an email from UPS. It wants to charge $46 import fee. Should the Corsair claim it as a replacement item, not a new purchase? I have paid all the tax when I bought the keyboard from newegg.ca! I am living in Canada. Should I refuse accept the package?? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted August 19, 2019 Corsair Employee Share Posted August 19, 2019 Hello, That shouldn't happen I've written a response on your ticket in regards to instructions. Link to comment Share on other sites More sharing options...
ddbank Posted August 22, 2019 Author Share Posted August 22, 2019 Hi Michael, I have paid the UPS fee, and sent you email with the receipt. Please take care of the refund. The keyboard that I received is malfunctioned also. The "L" key is stuck. I tried to remove the key cap and put it back. But it seems that its switch has some problem. The L key is just stuck. Could you create a prepaid mail label, so that I can return this keyboard again? I received a Dead-on-Arrival item. Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted August 23, 2019 Corsair Employee Share Posted August 23, 2019 Hello, Not a problem, I'll see what we can do for you. Link to comment Share on other sites More sharing options...
ddbank Posted August 27, 2019 Author Share Posted August 27, 2019 Thanks for the offer, but I prefer a MX brown keyboard. I have replied your email. Also my paypal still didn't receive the custom charge refund. Link to comment Share on other sites More sharing options...
ddbank Posted August 30, 2019 Author Share Posted August 30, 2019 I replied your email three days ago, but didn’t' receive any response. I prefer to get a keyboard of the original model I purchased. And the refund for the UPS custom charge I paid in advance, CA$40.75. I need a return label to ship back that dead-on-arrival replacement keyboard. If you cannot provide warranty, just refund to me. My ticket was created on June 17, now more than 2 month passed, I still didn't receive a working keyboard. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted August 30, 2019 Corsair Employee Share Posted August 30, 2019 Hello, The agent was trying to work with you in getting you a keyboard, refunds still take time for it to be refunded as it has to go through the financial department and mailed out or processed on paypal. Link to comment Share on other sites More sharing options...
ddbank Posted September 6, 2019 Author Share Posted September 6, 2019 Now this UPS Customs charge issue occurs again. I received another UPS tax charge email today, CA$40.75 for tax and UPS brokerage fee. I have replied the ticket. Link to comment Share on other sites More sharing options...
ddbank Posted September 11, 2019 Author Share Posted September 11, 2019 I still didn't receive any instruction about this UPS Customs tax issue. Should I refuse the package? Link to comment Share on other sites More sharing options...
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