Mr_Rata Posted September 17, 2018 Share Posted September 17, 2018 Hi! last week bought corsair mm800c, and with it plugged my keyboard (k95 platinium) top / logo leds, and mm800c are with light white with breating effect. If change profile, rest of effects are fine.. but issue still persist. If close icue and restart again,now my colors works.. Any idea? thx! Link to comment Share on other sites More sharing options...
solarity Posted September 18, 2018 Share Posted September 18, 2018 Hi! last week bought corsair mm800c, and with it plugged my keyboard (k95 platinium) top / logo leds, and mm800c are with light white with breating effect. If change profile, rest of effects are fine.. but issue still persist. If close icue and restart again,now my colors works.. Any idea? thx! Might be a bug, I am asking if any of the other Beta testers with the same hardware can replicate this issue. Though I think they would have noticed. Could you provide more information on your system by populating your PC Specs in your profile. Also list what other Corsair hardware you have. Just to note this is just a community forum. Can you plug the mouse pad into the back of your PC, preferably a USB3.0 connector to help diagnose the issue? Link to comment Share on other sites More sharing options...
Whisky Lima Posted September 18, 2018 Share Posted September 18, 2018 Do you have the MM800c plugged directly into the keyboards USB port? Also is this something you experience every time you turn on the computer? I have the MM800 and the K95 plat so I will see if I can replicate the issue. EDIT: Also might be worth checking to make sure your MM800c has the most up to date firmware installed Link to comment Share on other sites More sharing options...
solarity Posted September 18, 2018 Share Posted September 18, 2018 After talking to a couple other beta testers, including Whisky. There might be some issues with daisy chaining items that use more power. I think the pass through is more for lower current device like a mouse or headset dongle. I know the MM800 is covered with RGB LEDs and if you are plugging a mouse into that, you are drawing even more current. LEDs at 5v can draw a bit of current. Link to comment Share on other sites More sharing options...
Whisky Lima Posted September 19, 2018 Share Posted September 19, 2018 I agree, the USB pass through on the K95 Platinum might be just enough to plug a mouse into but the fact the the MM800 has an additional USB port might cause issues especially if you have something plugged into the USB port on the back of the mouse mat. If possible, the MM800 should be plugged into it's own USB port on the back of the computer. If you can check to see if the issue persists when plugged in directly? Link to comment Share on other sites More sharing options...
Mr_Rata Posted September 20, 2018 Author Share Posted September 20, 2018 Do you have the MM800c plugged directly into the keyboards USB port? Also is this something you experience every time you turn on the computer? I have the MM800 and the K95 plat so I will see if I can replicate the issue. EDIT: Also might be worth checking to make sure your MM800c has the most up to date firmware installed Yes Ive mm800c connected to where was connected mouse in motherboard. I've connect to secondary USB of mm800c corsair dark core Ive this issue when i connect computer, If close icue,and reopen,works fine Link to comment Share on other sites More sharing options...
Whisky Lima Posted September 21, 2018 Share Posted September 21, 2018 Ok I haven't seen this problem myself and I haven't heard of it before so I would suggest you contact the support team and open a support ticket with them, they are pretty good at troubleshooting issues like this and may be able to better help you. Hope you get it sorted! https://support.corsair.com/ Link to comment Share on other sites More sharing options...
Mr_Rata Posted October 3, 2018 Author Share Posted October 3, 2018 :O with windows 10 October update, now all works fine! Link to comment Share on other sites More sharing options...
Whisky Lima Posted October 3, 2018 Share Posted October 3, 2018 Great, Glad you got it sorted! Link to comment Share on other sites More sharing options...
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