j407123714 Posted June 20, 2020 Share Posted June 20, 2020 Virtuoso headset lost capability to control volume while in wireless mode. The headset can only work at 100% or mute right now. I have try to reinstall iCue and audio driver. iCue: 3.30.89 Dongle: 0.16.80 Headset: 0.17.149 Link to comment Share on other sites More sharing options...
Icchan Posted September 30, 2020 Share Posted September 30, 2020 I'm having the same problem. Volume stays at 100, even if i change it it windows it instantly snaps back to 100, regardless of which pc i plug it into Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 30, 2020 Corsair Employee Share Posted September 30, 2020 What version of iCUE and firmware do you have installed for your system, headset, and dongle? The latest should be: iCUE: 3.33.246 Dongle: 0.16.80 Headset: 0.17.149 Also, you can try a force firmware update on the headset through the Settings tab for iCUE after selecting the Virtuoso. Link to comment Share on other sites More sharing options...
Icchan Posted November 10, 2020 Share Posted November 10, 2020 Icue driver and Firmware were all up to date. i was hoping an update to icue would fix, but there's no firmware updates since. where can i get old firmware files to try rolling back? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 11, 2020 Corsair Employee Share Posted November 11, 2020 Icue driver and Firmware were all up to date. i was hoping an update to icue would fix, but there's no firmware updates since. where can i get old firmware files to try rolling back? You will need to reach out to Technical Support for the files. They are the only team that can supply them and the instructions. You can submit a ticket through the portal below, and one of our agents can assist you from there: https://support.corsair.com/ Link to comment Share on other sites More sharing options...
Damji0216 Posted February 2, 2021 Share Posted February 2, 2021 I have this problem right now as well. Did anyone figure out a solution? Link to comment Share on other sites More sharing options...
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