Ironclaw Wireless RGB losing icue settings

Cruxiaer · January 26, 2020

As far as I know, no one has yet fixed the mouse unless it was RMA-ed.
However, there is a person claiming to have a fix, but no one has confirmed that nor has anyone tried (other then him) as far as I know.

https://forum.corsair.com/v3/showpost.php?p=1030822&postcount=55

Can confirm this works. Many have rolled back to previous version of firmware for the mouse/dongle to mitigate the issue.

lampe · January 26, 2020

I have the same problem...

After a few minutes in wireless mode the mouse falls back to some hardware mode which I don't even have anymore in iCUE...

I just got the mouse back because of the broken scroll wheel...

This is my last corsair product and also I will tell everybody I know to not buy anything from this brand anymore...

Also, reviews wherever I can and all social media will be used to spread this message

I would advice everybody to do the same because right now it looks to me like Corsair is not listening at all...

Favebook · January 27, 2020

Can confirm this works. Many have rolled back to previous version of firmware for the mouse/dongle to mitigate the issue.

That is good to hear, is that firmware coming as original with mouse? If not, where can we find that exact firmware for mouse and dongle?

Christian1989 · January 29, 2020

I think like things getting crazier and crazier with this mouse. Today, I started the PC and the mouse, the the mouse was pulsating white, no matter how much I turned it off and on. It could not connect anymore. Moreover, the profiles of the mouse changed back to "factory". Even though in the iCue software, it still shows the profiles I made (all the same), the mouse somehow got back to the very first ones like a factory reset. Also, now, I cannot even change it anymore. I cannot save any hardware profiles on the mouse.

Also, after a while, I solved at least the connect problem by reinitializing the USB wireless adapter in the iCue setting. Still, all other problem I had before got somehow worse.

This mouse is so strange... It's not like turn on an have fun or turn on and it works, you need everyday half an hour to two hours to find out why again nothing works today and never find a solution.

Christian1989 · January 29, 2020

Looking quick through the forum, it seems all the issues are for IronClaw wireless and not the wired IronClaw. Is my assumption correct?

If yes, I probably would try to exchange my wireless mouse with the fix cable IronClaw. I actually bought Corsair because I wanted a wireless gaming mouse, but the issues are way bigger than the pros.

ViperZ · January 29, 2020

Looking quick through the forum, it seems all the issues are for IronClaw wireless and not the wired IronClaw. Is my assumption correct?

If yes, I probably would try to exchange my wireless mouse with the fix cable IronClaw. I actually bought Corsair because I wanted a wireless gaming mouse, but the issues are way bigger than the pros.

Even when I had my Iron Claw connected to the USB cord, it still lost all custom settings.

I have solved my problems by returning the Iron Claw for a different wireless mouse. No regrets, no looking back. Good Luck with everyone's issues, I really hope they get this solved.

Christian1989 · January 30, 2020

Even when I had my Iron Claw connected to the USB cord, it still lost all custom settings.

I have solved my problems by returning the Iron Claw for a different wireless mouse. No regrets, no looking back. Good Luck with everyone's issues, I really hope they get this solved.

Yes, it also happens to me when I use the USB cable that I lose the settings. Still, it could be an issue with only the wireless model. It seems not even Corsair knows the reason for the bugs. Maybe, it is just some minor thing that does not exist in the wired model and thus maybe does not exist there.

ETHREAL1 · January 30, 2020

so I also have this problem but I think I have narrowed the problem down, its some bug in the dongle firmware, it never losses the soft profile when wired, also at least on mine I was having issues getting it to update off the shipped firmware, (0.9.40 on the dongle, 0.11.80 on the mouse) now when it was using the older firmware it was not having this issue, but right after the update it started to happen, anyone know where I can get a downloads for all the firmwares? I think a good old downgrade will fix it Edited January 30, 2020 by ETHREAL1

ETHREAL1 · January 30, 2020

also getting A LOT of logs with;

2020-01-30T11:19:28 C cue.devices: Write hunk failed. Device: "IRONCLAW RGB WIRELESS"

2020-01-30T11:19:28 C cue.devices: Exception: Command processing error: InvalidState.

like every other minisecond, followed by it stopping for like 30-60 seconds (im thinking when it switches to the HW profile, followed by the soft reset I do) then starting right up again...

yup defiantly found it;

2020-01-30T11:13:58 I cue.firmware.index: "IRONCLAW RGB WIRELESS DONGLE" no newer FW version was found, selecting package with maximal verion

2020-01-30T11:13:58 I cue.firmware.index: "IRONCLAW RGB WIRELESS DONGLE" no newer FW version was found, package: QJsonObject({"integrity":"sha512-cWHbZuY0KsV3if44Z6T8x9t692+/aJCdKIOUx5/WCzFqGDpIp1qmV43ndr0mFTqzZFLb2a+7Lw7k/5Op1dQTyQ==","provides":{"application":"1.11.52"},"release-date":"2019-11-11T15:07:00.000Z","requires":{"software":">=3.22.74"},"source":"IRONCLAWRGBWIRELESS_DONGLE_1.11.52.zip","version":"1.11.52"})

2020-01-30T11:13:58 I cue.firmware.index: "IRONCLAW RGB WIRELESS" no newer FW version was found, selecting package with maximal verion

2020-01-30T11:13:58 I cue.firmware.index: "IRONCLAW RGB WIRELESS" no newer FW version was found, package: QJsonObject({"integrity":"sha512-XJQzM2nAI3lrghMjze6bC1ci5SkOCWt3O84g0bBckq5MgXqRbarpMRbA5UpP+cwySIBjDBfeiMKeopT3DK1vkg==","provides":{"application":"1.14.102"},"release-date":"2019-11-11T15:07:00.000Z","requires":{"software":">=3.22.74"},"source":"IRONCLAWRGBWIRELESS_1.14.102.zip","version":"1.14.102"})

2020-01-30T11:13:59 I cue.hid_dev_battery_controller: Battery data from "IRONCLAW RGB WIRELESS" 54 DeviceBatteryStatus::Status::High

2020-01-30T11:13:59 I cue.hid_dev_battery_controller: Set battery level to "IRONCLAW RGB WIRELESS" 54

2020-01-30T11:19:09 W cue.devices: Ignoring invalid reply. Device: "IRONCLAW RGB WIRELESS DONGLE"