The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions


Thread Tools Search this Thread Rate Thread Display Modes
Old 12-02-2019, 12:50 PM
iPito iPito is offline
Registered User
Join Date: Dec 2019
Posts: 0
POST ID # = 1025980
iPito Reputation: 10
Default Open box RM1000i sold as new by an authorized reseller?

I've recently bought a RM1000i PSU from (store run by mediaexpert- an authorized reseller of corsair products in Poland). Here's the link:

Package arrived today but when I opened it some things seemed strange to me:
1) The outer box wasn't heatshrink wrapped
2) There were two "seals" (transparent tape cut into circles that have about 1-1,5" in diameter) sticked to both of the flaps holding the outer box
3) The seal that appears on the inside box that contains the lot number was cut prior to me unboxing the bloody thing
4) The felt/cotton bag was missing from inside the box. The psu came wrapped in a plastic bag surrounded by that black, squishy foam.

The PSU looks quite good. There's a small paint job chip on the back of it but that's all. No visible mounting marks. All of the stickers seems untouched (warranty, serial number and the "hybrid fan" sticker too). All of the cables seem factory wrapped, zip ties, badge- everything except the fluffy PSU bag is present.

Could someone explain to me what is going on? Another guy from Finland encountered exactly the same things wih four units. You can read about it here:

If that might be helpful I can post a video of me unboxing the PSU that shows everything I've written about it here.

Thanks for help and have a nice day,
Piotrek Modzelewski
Reply With Quote
Old 12-02-2019, 01:57 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
Join Date: Aug 2018
Posts: 1
POST ID # = 1025992
Corsair Wootaru Reputation: 17


I would contact them in regards to why the unit wasn't sealed to see if they can exchange it for you. As for the bag, we no longer include that in any of our PSUs due to issues with that material. Since they are the reseller we don't know what they do to our products before being sent out.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -4. The time now is 08:33 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.