The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Hydro X Custom Cooling

Notices

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 12-13-2019, 12:06 AM
dsbello dsbello is offline
Registered User
 
Join Date: Dec 2019
Posts: 6
POST ID # = 1027306
dsbello Reputation: 10
Default Ordered a Hydro-X through Corsair.com but shipment is so slow

Placed my order for a Hydro-X Series Custom Cooling on Saturday, received tracking number on Tuesday and today Thursday the order has still not left their warehouse. Contacted support to see if I can pay for upgraded shipment, nope nothing can be done once the shipment label is generated.

If you plan on going through Corsair.com expect to wait.
Reply With Quote
  #2  
Old 12-13-2019, 02:49 PM
Nazgul Nazgul is offline
Registered User
Nazgul's PC Specs
 
Join Date: Aug 2019
Posts: 67
POST ID # = 1027366
Nazgul Reputation: 7
Default

Online shopping it's at an all time high, lots of carriers are taking longer to deliver the product, it's the holidays ,not the middle of February, and to make matters worst? Everyone thinks they're "special".

And you see this message when you post a reply:

Thanks to larger than expected sales volume over the Black Friday and Cyber Monday holidays, our order confirmation backend broke. Rest assured, the orders are still being placed and shipped, but the confirmation emails are currently not being sent out. We are working on addressing this on our end and will have it fixed as soon as possible. But as far as we can tell, orders are being received, fulfilled, and shipped as normal. We will update you when we have more information. Thanks for the understanding.
Reply With Quote
  #3  
Old 12-13-2019, 03:43 PM
dsbello dsbello is offline
Registered User
 
Join Date: Dec 2019
Posts: 6
POST ID # = 1027368
dsbello Reputation: 10
Default

That's a poor excuse for a company such as Corsair. They need to communicate how long a shipment is going to take, not guess.

I work in a warehouse that deals with shipping and we don't leave packages sitting for days to be picked up by a carrier (FedEX or UPS) unless it is Sunday. Volume may be low (80 individual orders per day) but we ship them out in a timely manner.
Reply With Quote
  #4  
Old 12-13-2019, 06:57 PM
dsbello dsbello is offline
Registered User
 
Join Date: Dec 2019
Posts: 6
POST ID # = 1027392
dsbello Reputation: 10
Default

Just called support and they said it might ship out next week. If I want to get a refund I have to wait for them to ship it out, have UPS deliver it to me, and then once UPS shows up I have to refuse the package.
Reply With Quote
  #5  
Old 12-14-2019, 01:42 AM
dsbello dsbello is offline
Registered User
 
Join Date: Dec 2019
Posts: 6
POST ID # = 1027429
dsbello Reputation: 10
Default

Update: My order was in fact forgotten, it was ready to ship out on 12/10 but they are still not sure what happened. They have offered Next Day Air to remedy the situation. We'll see what actually happens now...
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 01:46 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.