The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Cooling

Notices

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 12-02-2019, 08:05 PM
mikeillj mikeillj is offline
Registered User
 
Join Date: Dec 2019
Posts: 3
POST ID # = 1026043
mikeillj Reputation: 10
Unhappy H100i Platinum Grinding noises/ red

just finished a build for someone, everything worked as it should while here. He lives a few states away and when he got back and started installing his adobe products he sent me this video... https://streamable.com/6gqah

There's a grinding noise and the pump is red when it should be lit white. I jumped on team viewer and checked his temps and it was only at 10 degrees Celcius. Im not sure what to do for him being so far away. I'm hoping someone has a fix for me.
Reply With Quote


  #2  
Old 12-02-2019, 08:26 PM
c-attack c-attack is offline
Registered User
c-attack's PC Specs
 
Join Date: Jun 2014
Posts: 9,629
POST ID # = 1026050
c-attack c-attack Reputation: 107
Default

That's is a pretty rough sound, but possibly still just air bubbles. Have him lift up the front of the case and/or lean the back door toward the desk. He is trying to get the pump in/out above the rest of the pump so the air bubbles will exit that area.

If you lift the case and the sound changes, it probably is bubbles. Some horrific mechanical issue won't care about the angle and will continue to sound exactly the same.

Not sure on the red pump. We would need to see the iCUE lighting panel for the pump, but no need to dive into that if the pump motor is shot.

10 Celsius? Nothing in your case should ever be 10C unless you keep the room at 3-4C. Make sure he is not running AIDA, HWiNFO, HWMon or another full spectrum monitoring program. They tend to fight over the same data and cause polling or data errors. Ridiculously low or high temps are a giveaway, but sometimes the values disappear as well.
Reply With Quote


  #3  
Old 12-02-2019, 08:38 PM
mikeillj mikeillj is offline
Registered User
 
Join Date: Dec 2019
Posts: 3
POST ID # = 1026051
mikeillj Reputation: 10
Default

Its not running any other programs that would interfere. I was afraid when i saw the red pump and the low temp and had him shut it down. I dont feel comfortable telling him to start it back up.
Reply With Quote


  #4  
Old 12-02-2019, 08:43 PM
c-attack c-attack is offline
Registered User
c-attack's PC Specs
 
Join Date: Jun 2014
Posts: 9,629
POST ID # = 1026052
c-attack c-attack Reputation: 107
Default

If he has a 24 pin jumper (like from his PSU kit), that will still supply SATA power while cutting off the MB and CPU power. Then he can power on from the PSU switch and tilt, just like if he was setting up a custom water cooling system.
Reply With Quote


  #5  
Old 12-02-2019, 09:26 PM
mikeillj mikeillj is offline
Registered User
 
Join Date: Dec 2019
Posts: 3
POST ID # = 1026057
mikeillj Reputation: 10
Default

I will let him know. I wish i was closer to help him out. Are the H100s stil having issues with this? Ive seen alot of RMAs with older ones.
Reply With Quote


  #6  
Old 12-03-2019, 02:07 AM
c-attack c-attack is offline
Registered User
c-attack's PC Specs
 
Join Date: Jun 2014
Posts: 9,629
POST ID # = 1026080
c-attack c-attack Reputation: 107
Default

Not quite like that. I’ll admit, if those are air bubbles it is the worst sounding blockage I’ve heard in a long time. You could legitimately return it on that alone. However, hopefully a quick lift/tilt test will reveal the nature of the issue. If the sound does not change on altering the case position, it probably is mechanical and that cooler needs to go back or contact Corsair for a replacement.
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 07:31 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.