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  #1  
Old 12-15-2018, 07:12 PM
xMiki xMiki is offline
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Default h115i pro rgb not recognized by icue and missing drivers.

hi, I have a problem with h115i pro rgb. I connected it to my commander pro but the icue software does not recognize it, in windows it finds me as an unknown device, I tried to install the drivers from the device manager but then seeing that it did not recognize it anyway I uninstalled them, and I do not know where find them. I do not use EVGA software that I have seen that give problems. Some idea? Would you pass the drivers?
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Old 12-15-2018, 07:27 PM
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The drivers are actually in the iCUE installation folder. By default, that's C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\driver. When you go to install the driver manually, have it look in that folder.
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Old 12-15-2018, 07:42 PM
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Ok the problem remains that once installed, in device management remains with the yellow triangle (corsair usbxp driver) and is not read by icue. Having two usb on the motherboard one I used it for the pro and one for the h115i. After installing and restarting it no longer detects the commander pro from icue and from usbdeview only sees the commander pro. ok the commander pro with a further reboot now we see. the h115i pro remains.

Last edited by xMiki; 12-15-2018 at 07:45 PM.
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Old 12-15-2018, 07:46 PM
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Some suggestions:
1) Make sure that XHCI Handoff is ENABLED in the BIOS.
2) Turn off Fast Boot in the BIOS.
3) Turn off Windows Fast Startup (see https://www.windowscentral.com/how-d...0-fast-startup).

You mentioned EVGA ... while I think that they've resolved the issue, you can still have issues with any software that accesses the device. Do you have any other monitoring software that would show the cooler? HWInfo, perhaps?
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  #5  
Old 12-15-2018, 07:53 PM
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done. still nothing. yes i have hwinfo, uninstall?
uninstalled, restarted but nothing yet.

Last edited by xMiki; 12-15-2018 at 08:02 PM.
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Old 12-15-2018, 09:06 PM
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With HWInfo, you should be able to go into the settings and disable it from connecting to the Corsair devices.

Edit: Under Settings, Safety Tab, uncheck "CorsairLink and Asetek Support".
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  #7  
Old 12-16-2018, 06:08 AM
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Done, but still nothing.
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  #8  
Old 12-17-2018, 06:23 PM
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Okay I solved it. it was enough to attach the h115i to the main 9-pin usb port on the motherboard. Thanks a lot. : D
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driver problems, h115i pro rgb, icue, icue problem, not detect

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