jrwininger Posted August 12, 2019 Share Posted August 12, 2019 Since last night the Corsair web site errors out during checkout. I've tried multiple forms of payment and computers. The 3D secure authenticaton cybersource page errors out with a "you are not authorized to view this page" message. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted August 13, 2019 Corsair Employee Share Posted August 13, 2019 Check to see if this is happening on another browser, or if there is an extension that might interfere with pages loading. Can you try to see if is happening in incognito mode? Link to comment Share on other sites More sharing options...
jrwininger Posted August 14, 2019 Author Share Posted August 14, 2019 Check to see if this is happening on another browser, or if there is an extension that might interfere with pages loading. Can you try to see if is happening in incognito mode? I tried different browsers/computers. I was finally able to place the order by paying via PayPal, which is linked to the same credit card. I researched the issue...which is due to a third party site that you use for payment authorization. The problem was with your site. When will all the Hydro X products be available to order from Amazon? Your retail site is terrible and difficult to use...no way to modify orders after they are placed, no easy return methods (other than waiting days with a support ticket or hours on the phone), no reasonable shipping options, tracking numbers often show up days after the item has shipped, etc, etc. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted August 14, 2019 Corsair Employee Share Posted August 14, 2019 I can definitely bring this up to the departments that are in charge of these things, but since I mostly answer warranty and RMA ticket questions I am not sure when those products will be readily available on Amazon again. Link to comment Share on other sites More sharing options...
P0WeRZz Posted September 5, 2019 Share Posted September 5, 2019 I am experiencing the exact same issue. However, I am unable to finish the order by paying with PayPal, as that option is not present for me. Can you please check what is going on with the Unauthorized error? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 5, 2019 Corsair Employee Share Posted September 5, 2019 Paypal is not currently available as a payment method right now. Link to comment Share on other sites More sharing options...
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