Malustra Posted March 15, 2012 Share Posted March 15, 2012 Hello, my english is not the best, but I'll try to tell you about my problem. I wrote an e-mail to the RMA Support. In the e-mail I described my problem and I don't know, if my power supply is defective or my motherboard. The e-mail was in german and I received no personal e-mail back. Just some automated e-mails which are confusing to me! :confused: I understand the whole context, but for me it is difficult to figure out the details of their automated e-mails. Without any personal contact, I was asked to send my power supply with the RMA number and so on. What is about shipping fee's to the netherlands?! And do I have to pay for the shipping fee's from corsair?! So many questions and no personal support. The thing why I am appalled about this is the fact, that there is a big red note from Corsair in each product, where I am asked to send the product directly to corsair and not to my store.! The whole thing is a bit to annoying for me and now I will give the power supply back to my store. So they can grapple with it. I never had any support without an german answer or just a personal answer! :nono: This was the first and last time, I contacted the corsair support. Best regards, Malustra Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 16, 2012 Corsair Employee Share Posted March 16, 2012 I am sorry but in your case I would ask the reseller to help you with this, most are more than happy to help. But if not I have found that http://www.google.com has a useful translate toll. Also we have a German section on our forum if you would like to speak in your own language. Link to comment Share on other sites More sharing options...
Malustra Posted March 16, 2012 Author Share Posted March 16, 2012 I am sorry but in your case I would ask the reseller to help you with this, most are more than happy to help. But if not I have found that http://www.google.com has a useful translate toll. Also we have a German section on our forum if you would like to speak in your own language. Hello, thank you for your answer! My main problem is, that I got no personal email back. And know there are many questions, which are not answered. I will ask the reseller. greets malustra Link to comment Share on other sites More sharing options...
Corsair Employee Bluebeard Posted April 28, 2012 Corsair Employee Share Posted April 28, 2012 Hi Malustra, wir arbeiten daran den deutschen Support wieder sauber und zeitnahe erfolgen zu lassen. Bitte gib mir kurz bescheid ob alles soweit geklärt ist oder noch etwas offen ist. Link to comment Share on other sites More sharing options...
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