cdman Posted March 12, 2014 Share Posted March 12, 2014 a few days ago I finally had the opportunity to begin to assemble my new pc, and then I proceeded to open the package acnhe corsair h80i that I bought in January 2014, but unfortunately once removed the nylon kit that enveloped the pump / hoses / radiator, I noticed that it was wet on 2 sides. http://i1340.photobucket.com/albums/o728/tgaserver/h80i%20problemi/th_IMG_0447_zpsa9315cb9.jpg http://i1340.photobucket.com/albums/o728/tgaserver/h80i%20problemi/th_IMG_0445_zps6a59a8ec.jpg and so I put everything back in the original package and I opened ticket 6437254 on Monday, I have not had time to answer. thanks Link to comment Share on other sites More sharing options...
Ripshod Posted March 12, 2014 Share Posted March 12, 2014 Is that actually water based, or is it excess oil spun off from the fans? Link to comment Share on other sites More sharing options...
cdman Posted March 12, 2014 Author Share Posted March 12, 2014 I have no idea, this is my first liquid cooling system you purchase, but it does not seem normal in every case that the radiator is wet Link to comment Share on other sites More sharing options...
Bing Posted March 13, 2014 Share Posted March 13, 2014 He's just taken it out from the packaging - and having not even been installed yet, along with the fans, I highly doubt it's oil spun off from them as nothing has been installed yet. Link to comment Share on other sites More sharing options...
wytnyt Posted March 13, 2014 Share Posted March 13, 2014 if fresh out of the box as you stated,then dont use it get yourself another cooler as it isnt worth the risk what so ever... Link to comment Share on other sites More sharing options...
cdman Posted March 13, 2014 Author Share Posted March 13, 2014 in fact not used, because it was just wet it out of the box, and those of the online store where you purchased it I was advised to open a rma on corsair.secure.force.com, which I did on Monday morning, but for now i had no response to the ticket .. Link to comment Share on other sites More sharing options...
MacNB Posted March 13, 2014 Share Posted March 13, 2014 If you have not heard from them for 4 business days, then you really need to call them. They have a freephone number that works on Skype - for free from any country. Link to comment Share on other sites More sharing options...
Snik Posted March 17, 2014 Share Posted March 17, 2014 It sometimes a few days or so for initial contact, but once they do support is pretty good, which is very fortunate as this particular product, well, lets just say it needs good support. Link to comment Share on other sites More sharing options...
cdman Posted March 27, 2014 Author Share Posted March 27, 2014 update: I sent my RMA to Corsair March 18, and it was delivered by UPS, the 20/03/2014, but the ticket today (one week) did not change anything Link to comment Share on other sites More sharing options...
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