Tonio78370 Posted November 13, 2020 Share Posted November 13, 2020 Hello, Since the last ICUE update to 3.35.152, my Nexus already stopped functioning twice. Never had this before. It just goes black and I have to disconnect/reconnect the USB connection to make it work again. Anyone else experiencing this? Cheers, Ton Link to comment Share on other sites More sharing options...
svukelich Posted November 14, 2020 Share Posted November 14, 2020 Yes I have that same problem. Seems like the screen goes to sleep; if I use my finger to drag left to select the next screen it relights. I have not been able to see a timeout function. Link to comment Share on other sites More sharing options...
Dave-C Posted November 14, 2020 Share Posted November 14, 2020 Yes same here screen goes black. Link to comment Share on other sites More sharing options...
Tonio78370 Posted November 14, 2020 Author Share Posted November 14, 2020 I decided to roll back to some 3.34 version that is shown on the Corsair site. This seems to solve the problem but it's an "old" version of couse... I'll see what happens when there is a newer version of ICUE but keep the 3.34 at hand, who knows. Ton Link to comment Share on other sites More sharing options...
Wolpi Posted November 15, 2020 Share Posted November 15, 2020 I've got the same problem. The problem with the new version is, that it ignores the timeout setting once after each restart or screen-lock. Disabling the timeout doesn't help. Once the screen has been woken up by a touch, the timeout setting is working again. Nevertheless, this bug is VERY annoying and I really hope it will get fixed! Link to comment Share on other sites More sharing options...
F5544 Posted November 15, 2020 Share Posted November 15, 2020 Got this problem also Link to comment Share on other sites More sharing options...
Syranetic Posted November 17, 2020 Share Posted November 17, 2020 Its a sleep setting, it never seemed to work before with the old iCUE, since I installed the beta it seems to work now however I can't find the setting for the sleep timer anymore -- it's missing. I sent an email to icue feedback for the beta. If you tap the screen it wakes up. Link to comment Share on other sites More sharing options...
magic23 Posted November 18, 2020 Share Posted November 18, 2020 Usually the sleep setting can be found in the settings area when you highlight the Nexus above. However, with the actual non-beta-version it seems as if this setting got ignored at all cause I have set it up NOT to go into a timeout but it still does, which is annoying.. See attached screenshot (sorry, language on screenshot is German, but should be self-explainable) Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 19, 2020 Corsair Employee Share Posted November 19, 2020 (edited) How long does it take for the screen to freeze and turn black? Also, can you confirm which firmware version you are all running on? I'll file a bug with our validations team to review this and have it fixed in an upcoming update to iCUE. Edited November 19, 2020 by Corsair Nick Link to comment Share on other sites More sharing options...
Tonio78370 Posted November 20, 2020 Author Share Posted November 20, 2020 I have to guess for the going dark (I installed an old version to avoid the issue), I'd say something like 10-15 minutes. The firmware of the Nexus is 2.2.6 Best regards, Ton Link to comment Share on other sites More sharing options...
Wolpi Posted November 21, 2020 Share Posted November 21, 2020 How long does it take for the screen to freeze and turn black? Also, can you confirm which firmware version you are all running on? I'll file a bug with our validations team to review this and have it fixed in an upcoming update to iCUE. It takes the time, which is configured as the timeout-value. So if the timeout-value is set to 1 Minute - it turns black after 1 Minute and if the value is 3 Minutes it turns black after 3 Minutes. However, the timeout itself is (of course) unchecked so it shouldn't turn black at all. After waking the Nexus once (after each lock-screen, restart, ...) the setting is working correctly. In summary, the bug is that the disabled timeout-setting is ignored once after each login. Firmware is 2.2.6 Link to comment Share on other sites More sharing options...
Tonio78370 Posted November 22, 2020 Author Share Posted November 22, 2020 Thanks for finding the cause. I re-installed the last version and the "funny" thing is that it takes in consideration de delay before going to sleep, I put it on 60 min., but not the on/off toggle... Cheers, Ton Link to comment Share on other sites More sharing options...
RayAlpha Posted November 23, 2020 Share Posted November 23, 2020 Same Problem Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 23, 2020 Corsair Employee Share Posted November 23, 2020 We've logged the bug with our Validations team and this will be resolved in a later update to iCUE. The NEXUS should still function and will wake back up from the black screen by touching it. I'll notify you all once we have implemented the fix. Link to comment Share on other sites More sharing options...
MCube74 Posted November 24, 2020 Share Posted November 24, 2020 (edited) Hope a fix I’ll be out soon. Don’t want to use an older version of iCue just to get the Nexus working properly. Edited November 25, 2020 by MCube74 Link to comment Share on other sites More sharing options...
wim-bart Posted November 25, 2020 Share Posted November 25, 2020 Same issue here. Fixed it by Enable it and set a timeout of 999 mins. Link to comment Share on other sites More sharing options...
RayAlpha Posted December 3, 2020 Share Posted December 3, 2020 What the hell? How long does it take to get an update that fixes this problem? Link to comment Share on other sites More sharing options...
MCube74 Posted December 3, 2020 Share Posted December 3, 2020 What the hell? How long does it take to get an update that fixes this problem? I know. It has been a long time and still no solution. Link to comment Share on other sites More sharing options...
Tonio78370 Posted December 3, 2020 Author Share Posted December 3, 2020 I just got an update to 3.36.125. Hope the issue is repaired... Link to comment Share on other sites More sharing options...
MCube74 Posted December 3, 2020 Share Posted December 3, 2020 Will try it tomorrow. Hope it fixes the problem. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted December 4, 2020 Corsair Employee Share Posted December 4, 2020 What the hell? How long does it take to get an update that fixes this problem? We release new iCUE drops 1-2 times a month, and work to incorporate the fixes as quick as possible. From there it goes through testing to validate that the fixes work. The process does take time to go through the proper steps, but is a lot more efficient that releasing updates into the wild without any validation. The latest update does not have a fix, but it is in progress to be resolved. The device should function normal with the exception of going to sleep, but this can be mitigated with the suggestion of adjusting the timing to 999 (16.65 hrs). I'll let you guys know once the fix has been implemented. Link to comment Share on other sites More sharing options...
MCube74 Posted December 5, 2020 Share Posted December 5, 2020 We release new iCUE drops 1-2 times a month, and work to incorporate the fixes as quick as possible. From there it goes through testing to validate that the fixes work. The process does take time to go through the proper steps, but is a lot more efficient that releasing updates into the wild without any validation. The latest update does not have a fix, but it is in progress to be resolved. The device should function normal with the exception of going to sleep, but this can be mitigated with the suggestion of adjusting the timing to 999 (16.65 hrs). I'll let you guys know once the fix has been implemented. How to update the nexus? I clicked on update and it asked me for the file. Do I have to download the file and update it manually? Link to comment Share on other sites More sharing options...
mr_galikanoku5 Posted December 9, 2020 Share Posted December 9, 2020 i have the same issue... nexus will freeze solid and become unresponsive. unplugging it sometimes causes icue to crash. ive noticed lots of issues lately with my aio going red during comp start up and shut down as well.. not sure whats going on with icue Link to comment Share on other sites More sharing options...
Tonio78370 Posted December 10, 2020 Author Share Posted December 10, 2020 How to update the nexus? I clicked on update and it asked me for the file. Do I have to download the file and update it manually? You probably click on the wrong spot as it normally installs automatically On the last tab of iCUE at the bottom there is a button check for updates and you're done. (see attached picture, sorry French version...) Bye, Ton Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted December 11, 2020 Corsair Employee Share Posted December 11, 2020 i have the same issue... nexus will freeze solid and become unresponsive. unplugging it sometimes causes icue to crash. ive noticed lots of issues lately with my aio going red during comp start up and shut down as well.. not sure whats going on with icue Can you confirm which version of iCUE and the NEXUS firmware version? You can view these in the settings tab. Latest should be: iCUE - 3.36.125 NEXUS - 2.2.6 Link to comment Share on other sites More sharing options...
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