lerodemmy Posted January 1, 2020 Share Posted January 1, 2020 I have both a K95 RGB and a K95 RGB Platinum connected to my PC. I've had them both for a long time and all of sudden, out of nowhere, the volume wheels and mute buttons do nothing. I have the latest firmware and iCUE versions. Please help! Link to comment Share on other sites More sharing options...
SuperTRev Posted January 1, 2020 Share Posted January 1, 2020 This is unlikely to be your problem, but double check you aren't running an asio driver through an audio interface. I noticed that will stop the windows volume feature. Link to comment Share on other sites More sharing options...
lerodemmy Posted January 2, 2020 Author Share Posted January 2, 2020 This is unlikely to be your problem, but double check you aren't running an asio driver through an audio interface. I noticed that will stop the windows volume feature. Can you tell me how to check that? Link to comment Share on other sites More sharing options...
SuperTRev Posted January 2, 2020 Share Posted January 2, 2020 Bottom right of the windows 10 toolbar is the sound icon. Right click and go 'sound settings'. The 'choose output device' should be a wdm audio device for your multimedia keys to work. (I'm like 90% sure of this). Select different audio devices to see if it brings your wheel and mute back. If not, it's probably the keyboard/software. There is a bug going around with the new update that you might need to wait for the next update. Link to comment Share on other sites More sharing options...
c-attack Posted January 2, 2020 Share Posted January 2, 2020 Try a quick click in the task bar drop down and quit iCUE. See if media key functionality returns. It should without iCUE. The media keys most certainly can be affected by the bug referenced above. Link to comment Share on other sites More sharing options...
S3reneTurmoil Posted August 20, 2020 Share Posted August 20, 2020 Captain here. After trying about 5 ways to fix this the easiest remedy was the most effective. Unplug keyboard from computer via usb ports Hold the ESC on your keyboard While maintaining holding down the ESC key plug the keyboard back in Wait ~10 seconds and then release ESC the keyboard should perform a reset ICUE now recognizes the keyboard and the volume rocker is now working **flies away** Link to comment Share on other sites More sharing options...
blindviz Posted October 29, 2020 Share Posted October 29, 2020 This video worked for me: [ame] [/ame] Press and hold Windows key and lock button for 5 seconds. Mine reset and everything works now. Link to comment Share on other sites More sharing options...
mellowmaniacal Posted November 25, 2020 Share Posted November 25, 2020 My mute button and volume wheel aren't working on my K95. Media keys work fine. I've tried updating iCUE and firmware, reinstalling iCUE, unplugging and replugging the keyboard, restarting my computer, the unplug+ESC reset, and the F1+Lock reset. No ASIO driver. Looks like this issue has plagued Corsair keyboard for almost a decade, but a guy can hope for a fix. :) I would love if I am missing something simple. Help! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted November 25, 2020 Corsair Employee Share Posted November 25, 2020 My mute button and volume wheel aren't working on my K95. Media keys work fine. I've tried updating iCUE and firmware, reinstalling iCUE, unplugging and replugging the keyboard, restarting my computer, the unplug+ESC reset, and the F1+Lock reset. No ASIO driver. Looks like this issue has plagued Corsair keyboard for almost a decade, but a guy can hope for a fix. :) I would love if I am missing something simple. Help! Hi mellowmaniacal, I suggest contacting our support team by opening a ticket at https://help.corsair.com, they'll be able to help you further troubleshoot. Link to comment Share on other sites More sharing options...
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