oblivion254 Posted April 19, 2020 Share Posted April 19, 2020 I purchased this headset yesterday and have been having many problems with it. ICUE freezes all the time and doesn't register the headset and when I turn it on/off I get no sound and even though windows detects it it will not play any sound. Earlier ICUE registed two of the same headset, I cannot get the headset to not sound muffled even though I have tried many eq settings and recently I have started to notice crackles in discord audio or even in games. Some things of note I have the receiver plugged into a little extension that came with my Razer Manowar way back but, that is plugged into my front usb and I have never plugged the headset into my computer directly I have only connected it wirelessly if that matters. The mic is good but the software and the sound inconsistencies are really turning me off of this headset I don't want to have to restart my comp multiple times a day just to make sure my audio works or ICUE is detecting my stuff. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted April 21, 2020 Corsair Employee Share Posted April 21, 2020 Do not plug the wireless receiver into any extension. you will need to plug it directly into a USB port on the physical system. Link to comment Share on other sites More sharing options...
oblivion254 Posted April 24, 2020 Author Share Posted April 24, 2020 I plugged directly into the front usb but, the sound is still a bit muffled. I recently upgraded to windows 10 and I think that solved the icue disconnect issue but I need to use the headset a bit more to determine if that is the case. Link to comment Share on other sites More sharing options...
oblivion254 Posted April 27, 2020 Author Share Posted April 27, 2020 My mute mic button has also stopped working today, I have installed windows 10 on a fresh hard drive and even reinstalled icue after using the windows installer. This is seriously bumming me out all these issues with the software because I want to like this headset. Link to comment Share on other sites More sharing options...
Daethz Posted April 29, 2020 Share Posted April 29, 2020 If i where you i would disconnect your headset, manually uninstall it's driver, uninstall corsair icue, restart your pc, reinstall corsair icue fresh & then plug in your headset and let it self-install. Also make sure your audio and video drivers are fully updated. Link to comment Share on other sites More sharing options...
DragonClaw Posted April 30, 2020 Share Posted April 30, 2020 If i where you i would disconnect your headset, manually uninstall it's driver, uninstall corsair icue, restart your pc, reinstall corsair icue fresh & then plug in your headset and let it self-install. Also make sure your audio and video drivers are fully updated. This doesn't work, the headset/drivers are just broken. I've done this on multiple computers, my 2 virtuoso headsets still have the same stupid issues both at home and at work. Random audio distortion, cutouts, multiple headsets showing up in icue, mic mute button not working. I have never had an audio product with even one-tenth of these issues. I think I will have to return both of them. Link to comment Share on other sites More sharing options...
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