mesquerra Posted June 4, 2019 Share Posted June 4, 2019 Hey all, I ordered a bunch of hydro x series parts and when I checked the tracking information it says the following; Reason for delay: Clearance instructions from the importer are required. Recommended action: Importer must provide instructions. I was wondering if anyone else have experienced this? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair GregX Posted June 5, 2019 Corsair Employee Share Posted June 5, 2019 Hi, Can you tell us which parts and to which country have you ordered? Link to comment Share on other sites More sharing options...
VeryCrushed Posted June 9, 2019 Share Posted June 9, 2019 Have the same issue, parts stuck in customs out in Anchorage, AK through FedEx since the 4th. I have a 45° rotary, a XC7, 2 XG7's, a filling bottle, and the XD5 sitting out there since Tuesday. Got the rest of the stuff I ordered on Friday from CA in UPS. Disappointed i got the rads and everything else I ordered, just not the blocks for the most part. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted June 12, 2019 Corsair Employee Share Posted June 12, 2019 Hi all, we contacted our logistics team and the orders that were stuck in customs should have gotten through by now. Please let us know if you have any continued issues. Link to comment Share on other sites More sharing options...
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