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  #1  
Old 09-16-2016, 07:16 PM
MROOD MROOD is offline
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Default HELP MM800 RGB POLARIS MousePad,how to?

just bought the new MM800 RGB POLARIS Gaming Mouse Pad

amazing product

so connected it via usb3, but all I see is rainbow effect

Ive opened the corsair software that controls my RGB K95 keyboard.

I expected the software to auto pick up the new corsair device but this has not happened...

When I connect my strafe and k95 together the software instantly recognises both rgb products and in the software I can individually control the rgb profiles ect

But with the new polaris I cant control shizz, neither has corsair the drivers for the polaris!!

So how to get the software peeps? how can I control the new rgb mouse pad?

What am I missing as there was nothing in the box!

Please help
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  #2  
Old 09-16-2016, 08:52 PM
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ok got it to work via the new software but Ive LOST all my profiles, non of my 25 profiles work. also this new cue software is so confusing. who else has the polaris?
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  #3  
Old 09-18-2016, 06:42 AM
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Just got that mm800 my my self , it's not you it's the cue 2 that's the issue as it has more bugs in the software than the amazon forest has bugs, you also lose your profiles installing cue 2, I tried that software around 2 weeks ago on my k95 rgb and m65 pro I could not then setup the lighting correct but it was the same software version. I just reverted back to cue only problem I am stuck with Raindow effect on the mm800.
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  #4  
Old 09-19-2016, 01:02 PM
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Corsair Henry Corsair Henry is offline
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Can you guys try USB 2.0 to see to see if it works? The latest CUE supports Polaris just fine.
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  #5  
Old 09-19-2016, 01:58 PM
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in cue i tried the M65 pro and the Logitech mx performance unified receiver and both worked fine, why do you ask?
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  #6  
Old 09-19-2016, 02:05 PM
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Quote:
Originally Posted by nam.uk View Post
in cue i tried the M65 pro and the Logitech mx performance unified receiver and both worked fine, why do you ask?
Thought you were having issues with the MM800 mousepad and I wanted to see what the problem might be.
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  #7  
Old 09-19-2016, 02:10 PM
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Quote:
Originally Posted by Corsair Henry View Post
Thought you were having issues with the MM800 mousepad and I wanted to see what the problem might be.
Its cue2 thats the issue,gong to wait for a less buggy version until install again
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