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Old 01-13-2020, 11:46 AM
1_rick 1_rick is offline
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Default Strafe RGB Mk.2 not working...on ONE computer

I have my keyboard plugged into a KVM, and it's been working fine for months. I turned on one of the computers last night, switched to it via the KVM button, and the Strafe won't do anything when I hit any key. I unplugged it from the KVM and plugged it directly into the computer--still nothing. I noticed there was an iCue update recently and applied that, no change. However, I then noticed that the lighting responded to changes in iCue (switch from rainbow wave to visor, etc., the keyboard lights change) and the volume scroller works, but none of the actual keys do anything.

I plugged the keyboard into a different computer and it works there. A different keyboard works fine in the first computer (I'm typing this post in that way now). I tried doing the soft reset for Mk.2 keyboards a couple of times--no response, the lights never came on, but like I said earlier, it works fine on a different machine.

Any ideas?
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Old 01-13-2020, 11:52 AM
1_rick 1_rick is offline
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Default

Forgot to add--I went into Device Manager on the computer that's acting up and deleted all "USB HID Keyboards", then did "scan for hardware changes." No change.
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