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Old 01-07-2020, 11:05 AM
Rhyagelle Rhyagelle is offline
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Default RMA Issue (Mouse) [SOLVED]

Hello,

I opened a support ticket with RMA support to discuss the shipping costs of sending back my 1yr mouse (Corsair M65 Pro RGB, 2 year warranty listed on website) back because it has an issue with the wheel (resists me when I scroll). To ship from my little town, it costs $10 less than what I paid for it on the Corsair store on Amazon. I was told to contact that email and explain my situation to support and see if they could set up a label for me or set something else up, but they just immediately opened an RMA label for me that I have to cover the shipping costs for, which seemingly will also expire within the week—if my experience with my last RMA (PSU) is any indication.

Is there anyone here that could help me sort this out? I have my RMA case number if it'll help, and if I need to provide anything else, I can do that as well.

Thank you for reading,

Last edited by Rhyagelle; 01-10-2020 at 11:13 AM. Reason: Issue solved
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  #2  
Old 01-07-2020, 08:57 PM
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Corsair Wootaru Corsair Wootaru is offline
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Hello Rhyagelle,

Can you please provide me with the ticket number please? I will inform the agent working on your ticket help you out in regards to that label.
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Old 01-08-2020, 12:28 AM
Rhyagelle Rhyagelle is offline
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Hello,

I wasn't given a ticket number/case number via our email support, unless that means the RMA number? If so, it is: 2000974839.

Thank you for getting back to me so quickly,

Rhyagelle~

Last edited by Rhyagelle; 01-10-2020 at 11:12 AM.
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  #4  
Old 01-09-2020, 01:02 PM
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Corsair Wootaru Corsair Wootaru is offline
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Hello Rhyagelle,

Thank you for letting me know your ticket number, I had an agent reach out to you to help you out.
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Old 01-10-2020, 11:12 AM
Rhyagelle Rhyagelle is offline
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Hello,

I got the email/updates and sent out my product. Thank you guys for the quick and awesome support! Gosh I love Corsair!

[Solved]
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  #6  
Old 01-10-2020, 08:54 PM
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Hello Rhyagelle,

Not a problem at all! And thank you for being an awesome customer. We are glad to assist you.
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