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  #1  
Old 11-13-2018, 08:16 AM
Kata Kata is offline
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Exclamation This is not acceptable!

I was working on my PC and then all of a sudden both my keyboard and mouse shut off and this pops up on my screen.

https://imgur.com/a/rogkTaE

The only thing I have installed from Corsair is the Corsair Link driver for my PSU 3 years ago and yet when I checked the origin of the pop-up, it's an exe file called CUEInstallPrompt.exe that seemed to have just copied itself in my sys32 folder in the past 2-3 days, without me ever agreeing to it, getting any notification or other sort of approval, and MORE SO, since I haven't installed anything corsair related in at least 2 years.

Who was the genius who thought that something like this would be acceptable ? worse yet, WHY did it cut off the power to my keyboard/mouse in order to show up ???????

I want to know how to remove this from my PC immediately!
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  #2  
Old 11-13-2018, 10:57 AM
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6XGate 6XGate is offline
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Default Nothing installed

This likely happened due to a driver update pushed by Microsoft. This morning I got this same prompt when logging into my work laptop. This machine is a Dell XPS with the only Corsair hardware related to it being the keyboard I use. I've never installed any Corsair software or drivers on it.

The program is CUEInstallPrompt in C:\Windows\SYSTEM32, you can try deleting that file, or you can try uninstalling or rolling back the driver for your Corsair hardware via Device Manager.

CORSAIR, THIS IS NOT ACCEPTABLE. This is borderline malware behavior. You guys need to remove this from the last driver packages you send to Microsoft ASAP.

I would recommend contacting Microsoft as well. And letting them know that the drivers Corsair provided are doing this so they can pull them from their system.
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  #3  
Old 11-13-2018, 11:43 AM
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Hey, hey!

Found this on reddit regarding the intrusion.

"We have successfully implemented a new feature within Windows to prompt an users using Corsair Products to download the software. This is to help users download the software without having to visit corsair.com.

Here is a quick FAQ:

1.) Is this spam? No, this is a legitimate way of helping users download iCUE when they first buy a Corsair device or never downloaded iCUE.

2.) How is this done? We are using Windows Update to this.

3.) What if I don't want to download iCUE? The prompt will disappear until another new device is detected, or if the user enumerates the device by unplugging and replugging into a new USB port.

4.) Why did we do this? Many new users do not know iCUE can unlock the full potential of their device. This will help them understand iCUE will allow them to configure the device as we envisioned and designed for."
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  #4  
Old 11-13-2018, 11:47 AM
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glass_darkly glass_darkly is offline
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Quote:
Originally Posted by 6XGate View Post
This likely happened due to a driver update pushed by Microsoft. This morning I got this same prompt when logging into my work laptop. This machine is a Dell XPS with the only Corsair hardware related to it being the keyboard I use. I've never installed any Corsair software or drivers on it.

The program is CUEInstallPrompt in C:\Windows\SYSTEM32, you can try deleting that file, or you can try uninstalling or rolling back the driver for your Corsair hardware via Device Manager.

CORSAIR, THIS IS NOT ACCEPTABLE. This is borderline malware behavior. You guys need to remove this from the last driver packages you send to Microsoft ASAP.

I would recommend contacting Microsoft as well. And letting them know that the drivers Corsair provided are doing this so they can pull them from their system.
I had to make an account just to agree with the guy above. My windows update daemon installed this super hacky adware in my System32 directory this morning. Did I unknowingly agree to some contract which lets Corsair use my system directory as its personal advertising and outreach folder?

There is a clear and present breach of trust and confidence here. Maybe illegal, definitely unethical.




Quote:
Originally Posted by 6XGate View Post
You guys need to remove this from the last driver packages you send to Microsoft ASAP.

Last edited by glass_darkly; 11-13-2018 at 11:53 AM.
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  #5  
Old 11-13-2018, 12:11 PM
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Corsair James Corsair James is offline
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Default

This is not spam or adware. This is simply a new functionality we included in Windows Update to help users download the software easily when connecting Corsair hardware for the first time, or if they don't have it installed. Users can simply cancel if they do not wish to proceed and it won't pop up again until you connect a new device, the device is enumerated, or there are new updates through Windows.

This functionality is common in the industry and is here to help complete the out of the box experience. It is not illegal, unethical, or anything along those lines nor did we install anything that is spying or collecting system information from you.
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iCUE - A CORSAIR Interface
https://www.corsair.com/us/en/icue
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  #6  
Old 11-13-2018, 12:38 PM
David A. Lessna David A. Lessna is offline
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Yep. I just got the same thing and came here to complain. I'd sure like to know how they pushed this to me. I don't have any Corsair software installed on the system. I had iCUE on for a bit, but uninstalled it since it was causing me issues.

I was on the border on whether or not I'd continue to use Corsair products (those iCUE issues plus double-mouse clicks on my M65 Pro RGB mouse). I think this ad just pushed me over.
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  #7  
Old 11-13-2018, 12:42 PM
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Quote:
Originally Posted by David A. Lessna View Post
Yep. I just got the same thing and came here to complain. I'd sure like to know how they pushed this to me. I don't have any Corsair software installed on the system. I had iCUE on for a bit, but uninstalled it since it was causing me issues.

I was on the border on whether or not I'd continue to use Corsair products (those iCUE issues plus double-mouse clicks on my M65 Pro RGB mouse). I think this ad just pushed me over.
Hey, hey!

It is from the latest Windows Update.
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  #8  
Old 11-13-2018, 12:49 PM
Kata Kata is offline
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Quote:
Originally Posted by Corsair James View Post
This is not spam or adware. This is simply a new functionality we included in Windows Update to help users download the software easily when connecting Corsair hardware for the first time, or if they don't have it installed. Users can simply cancel if they do not wish to proceed and it won't pop up again until you connect a new device, the device is enumerated, or there are new updates through Windows.

This functionality is common in the industry and is here to help complete the out of the box experience. It is not illegal, unethical, or anything along those lines nor did we install anything that is spying or collecting system information from you.
And yet enough testing doesn't seem to have been done before it was pushed seeing how this is the first time ever, that my mouse/keyboard shut off becoming unusable for a good 10seconds, so that the "non-adware" would display.

It seems to get better though, as I also can't uninstall the driver from Control panel as I get this error when I try to.
https://imgur.com/a/NVYLNqd

Anyone else have this issue ? I'd delete it outright from sys32, but with the great experience I've had so far, I wouldn't be surprised if windows stopped booting because of it.
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  #9  
Old 11-13-2018, 12:51 PM
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Sacco Belmonte Sacco Belmonte is offline
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Thanks for the heads up dear OP :) Is good to inform when you see suspicious activity.

Good to see it turns out a good thing. Good to see MS working together with Corsair to provide out of the box drivers.
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  #10  
Old 11-13-2018, 12:54 PM
Sn00zE Sn00zE is offline
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Thumbs down iCUE !SPAM Installer

Well, had to create an account just to tell Corsair that i'm disappointed!

I do not approve of your delivery methods to present me spam iCUE Software. If I wanted this i could create a Facebook account.

Please stop your unauthorized distribution of software via other platforms that I did not approve off.

Attached Images
File Type: jpg corsairjunk.JPG (110.3 KB, 104 views)
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  #11  
Old 11-13-2018, 02:04 PM
anotheruser1 anotheruser1 is offline
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screw this

this is an animated/flashing notification that prompts user to download a bloatware, this is an adware that advertises a software we don't need, i was fine before this, and i'll be fine without it

this doesn't look right, it looks out of the ordinary, you're putting a damn billboard in my desktop and your execuse is "it's important crap to unlock the full crap out of your crap, but you can choose to close it if you want to", screw this
this is unacceptable, I understand that generalizing and saying something like "screw corsair, you're dead to me" is a bit irrational, maybe the it's decision mistake/fault of an individual or a group of people that have a hard time when it comes to 'thinking'

you want me to install your bloatcrap? get in line and don't flash it in my face because I refuse

I refuse to have you shatter my focus or even redirect a tiny amount of my attention, I am not on Facebook, I'm on my own desktop and I can't let you distract me with your bloatware.

if people let this single crap incident continue, tomorrow there will be a 100 bloatware popups and we'll never have our attention/focus left alone even outside of our browsers.

Last edited by anotheruser1; 11-13-2018 at 02:14 PM.
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  #12  
Old 11-13-2018, 02:12 PM
wtfisgoingon wtfisgoingon is offline
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Default Something really weird just happened

I've been using Corsair's mechanical keyboards for quite some time now. Currently with the K63 (red backlighting) for about a year, previously with the Vengeance K65.

I have never never never installed iCue or any drivers or anything with regards to my keyboards. Just plug-n-play. ALWAYS. I don't have any other Corsair peripherals.

Just a few moments ago Windows 10 popped up a notification to download and install iCue. Where did this come from?

Does Corsair install some kind of phone-home software in its keyboard? How in the world did that iCue prompt suddenly appear? I am adamant, I have never installed any software related to Corsair that could even remotely trigger this pop-up.

And no, my computer is not infected with a virus or whatever...
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  #13  
Old 11-13-2018, 02:18 PM
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B737 B737 is offline
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I noticed a windows update yesterday that included a driver for Corsair. I was then promoted to install iCue which i closed. I think Corsair or Microsoft finally got around to packaging a driver with windows update and we are starting to see this pop up on our side. I also want no part of iCue, but guys with more advanced keyboards like K95, or ones with macro's special features need icue.

My K70 is totally fine. However, my nephews K95 is completely screwed up since this update. I was here on the forum today searching for similar issues.
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  #14  
Old 11-13-2018, 02:46 PM
fooflew fooflew is offline
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Quote:
Originally Posted by Corsair James View Post
This functionality is common in the industry and is here to help complete the out of the box experience. It is not illegal, unethical, or anything along those lines nor did we install anything that is spying or collecting system information from you.
It is common to spy on their users in the "industry" as well, but as you said you don't do it. Or is it just yet? If you follow whatever the "industry" does, i guess i'll expect you to start spying on me at some point.

But on a more serious note, you are breaking the trust of your customers. Maybe not all, maybe just a small of part of it, but you are.

I buy your hardware, not software. Your hardware is usuable without the bonus software. I tried your software, eventually managed to configure my hardware, and i don't need that software anymore. So, if randomly you are throwing out popups on my screen, with links to click, it's adware.

Put a sticker on whatever hardware needs iCue, with a qr code or a link to download it, and stop this malware tactic to advertise your software to the people who trust you not to do this crap.
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  #15  
Old 11-13-2018, 03:09 PM
SpamNotSpam SpamNotSpam is offline
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Quote:
Originally Posted by Kata View Post
I was working on my PC and then all of a sudden both my keyboard and mouse shut off and this pops up on my screen.

https://imgur.com/a/rogkTaE

The only thing I have installed from Corsair is the Corsair Link driver for my PSU 3 years ago and yet when I checked the origin of the pop-up, it's an exe file called CUEInstallPrompt.exe that seemed to have just copied itself in my sys32 folder in the past 2-3 days, without me ever agreeing to it, getting any notification or other sort of approval, and MORE SO, since I haven't installed anything corsair related in at least 2 years.

Who was the genius who thought that something like this would be acceptable ? worse yet, WHY did it cut off the power to my keyboard/mouse in order to show up ???????

I want to know how to remove this from my PC immediately!
Just got the same thing and I'm pissed as well, mouse and keyboard deactivated, pop-up of a thing I have never even heard of, that is malware behavior pure and simple.


Quote:
Originally Posted by Corsair James View Post
This is not spam or adware. This is simply a new functionality we included in Windows Update to help users download the software easily when connecting Corsair hardware for the first time, or if they don't have it installed. Users can simply cancel if they do not wish to proceed and it won't pop up again until you connect a new device, the device is enumerated, or there are new updates through Windows.

This functionality is common in the industry and is here to help complete the out of the box experience. It is not illegal, unethical, or anything along those lines nor did we install anything that is spying or collecting system information from you.
You seriously call blocking the user a functionality? Seriously? Are you high? Because I sure would like the same stuff you guys are snorting to have that kind of hallucinations. It better not pop up again, ever.

Common in what industry, porn websites? Are you that incompetent that you can't put an auto-updater in the software that is shipped with your products, or even look for already installed software and have a notification according to it without blocking ****? It's malware behavior, there is no calling an elephant a mouse.
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