The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Cases

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 03-31-2014, 01:39 PM
GhoStBuSteR GhoStBuSteR is offline
Used Register
GhoStBuSteR's PC Specs
 
Join Date: Feb 2013
Location: Finland
Posts: 28
POST ID # = 703561
GhoStBuSteR Reputation: 10
Default Scratched side panel on Air 540 - no answer on customer portal

Hi!

I created a ticket (6441957 and 6440397) because the white Air 540 i bought had problems with the power switch (once you pressed it, it would stay at bottom position until you pry it back with a screwdriver) and a scratched side panel window. I created a ticket and chatted with the online help guy who said he'd be happy to send me both items. He also created a second ticket because he couldn't send me two items for a single ticket. I received the I/O panel a few days later (swift action, I appreciate it) and expected to receive the side panel shortly after that.
But the 2nd ticket has now been in "approved" state for more than a week and he isn't answering my comments in either of the tickets anymore. He left to celebrate St.Patrick's day and never came back?
I'm just wondering if there has been some hitch or a case of misunderstanding?
Reply With Quote


  #2  
Old 03-31-2014, 03:32 PM
jameyscott jameyscott is offline
Registered User
jameyscott's PC Specs
 
Join Date: Mar 2014
Posts: 225
POST ID # = 703569
jameyscott Reputation: 79
Default

Sorry you are experiencing this issue. Have you emailed a Corsair rep here and asked him about it? These guys are always busy, but a PM is there permanently and they'll eventually getting around to responding to it. I would suggest going through all other channels before creating another ticket, as that just leads to confusion. (Brings me back to my WoW days and people spamming tickets) :P
Reply With Quote


  #3  
Old 03-31-2014, 04:57 PM
Technobeard's Avatar
Technobeard Technobeard is offline
Bearded Corsair Employee
 
Join Date: Oct 2012
Posts: 4,290
POST ID # = 703579
Technobeard Reputation: 68
Default

Ghost, it looks like your ticket was responded to.

jamey, we don't do support via PMs, so that's not a good route to go.
__________________
“Humor is reason gone mad.” - Groucho Marx
"I suggest a full frontal assault with automated laser monkeys, scalpel mines and acid." - Psychotic potato dwarf
"Do not meddle in the affairs of wizards, especially simian ones. They are not all that subtle." - Terry Pratchett
Reply With Quote


  #4  
Old 04-03-2014, 10:34 AM
GhoStBuSteR GhoStBuSteR is offline
Used Register
GhoStBuSteR's PC Specs
 
Join Date: Feb 2013
Location: Finland
Posts: 28
POST ID # = 704069
GhoStBuSteR Reputation: 10
Default

Update:
So, the second shipment arrived today and it contained... Another I/O panel.
So still no side panel.
It seems there are some problems with the shipping department....
Reply With Quote


  #5  
Old 04-06-2014, 12:57 PM
GhoStBuSteR GhoStBuSteR is offline
Used Register
GhoStBuSteR's PC Specs
 
Join Date: Feb 2013
Location: Finland
Posts: 28
POST ID # = 704444
GhoStBuSteR Reputation: 10
Default

Bump 10 characters
Reply With Quote


  #6  
Old 04-06-2014, 10:01 PM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,342
POST ID # = 704478
Toasted Toasted Reputation: 124
Default

Check your ticket and see if there are two tracking numbers, they may have separately set the items. Unlikely, but its possible.

If not, best to contact customer service via phone and tell them you received the I/O panel and not the side panel.

You can call them using Skype by calling their toll-free number on their website.
Reply With Quote


  #7  
Old 04-07-2014, 09:23 AM
GhoStBuSteR GhoStBuSteR is offline
Used Register
GhoStBuSteR's PC Specs
 
Join Date: Feb 2013
Location: Finland
Posts: 28
POST ID # = 704521
GhoStBuSteR Reputation: 10
Default

I got two tickets, the original 6440397 which is in "Approved" state and the one created by customer service (6441957) which has been in "Shipped" state since the first I/O panel left from Corsair.
And yes, they intended to ship the parts separately, don't ask me why.
I really would like to handle things through email and such since i have no working microphone and living in Finland it would be really pricy to make a regular call.
Reply With Quote


  #8  
Old 04-15-2014, 08:31 AM
GhoStBuSteR GhoStBuSteR is offline
Used Register
GhoStBuSteR's PC Specs
 
Join Date: Feb 2013
Location: Finland
Posts: 28
POST ID # = 705521
GhoStBuSteR Reputation: 10
Default

Oh man, it's now been a week since I have last been answered in ticket 6441957...
Reply With Quote


  #9  
Old 04-15-2014, 11:41 PM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,342
POST ID # = 705667
Toasted Toasted Reputation: 124
Default

Contact customer service via phone and ask for a ticket update.

You can call them using Skype by calling their toll-free number.
Reply With Quote


Reply

Tags
case, rma, support, ticket, warranty

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 08:39 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.