Glaive: Side buttons not working with CUE

[zutru]

So, I've had my Corsair Glaive for quite some time now and it worked fine for some time (even though I had to return the first one because it came broken). However, a few weeks ago, all of a sudden, the side buttons stopped working. I tried to solve it in CUE (remapping) but it still didn't work. So I uninstalled CUE and it worked perfectly!
Then, I installed CUE again, and the sidebuttons stopped working again. So I decided to uninstall CUE and wait for a new version of CUE.
So, today I installed the newest version 2_21.67. And what happend? The buttons stopped working again!

Am I doing something wrong? Is CUE having a software issue with the Glaive?

I'm using my K95 Platinum together with the Glaive. Could this be the problem??

[Doodle_Bob]

I made this account just to reply! I'm having the same issue! I can only use one side button at a time for some reason. I can't figure out why they won't work!

[Shado the Wolf]

I only just started having this issue with the most recent CUE update, and the response from corsair support is the exact same as the current functionality of the buttons; non existent
at this rate I might just box the set(mouse, keyboard, headset) and put it in storage in favor of another brand

[Toasted]

Open Device Manager and expand HID (Human Interface Devices) and System Devices

Is Corsair composite virtual input device (HID) and Corsair Bus (Sys. Devices) listed without errors?

[Vanxsquad]

Originally Posted by Toasted

Open Device Manager and expand HID (Human Interface Devices) and System Devices

Is Corsair composite virtual input device (HID) and Corsair Bus (Sys. Devices) listed without errors?

I have the same error with them however under my HID, I see 3 instances of HID-compliant consumer control device, 7 instances of HID-compliant vendor-defined device, and 7 instances of USB Input Device. This is all I have under System Devices: https://gyazo.com/fe28d5c2f895c1ba78bb4dbf9d94ed1a. For "Mice and other pointing devices" I have 2 instances of HID-compliant mouse.

[zutru]

It seems like the newest firmware for the Glaive (v 1.04) is working!

[Toasted]

@Vanxsquad

Corsair Bus is missing from the list, try repair installing CUE and see whether that helps.

[Chippy8]

I have only had my Glaive a couple of months. I have reinstalled CUE several times and still cannot get the side buttons on the Glaive to work correctly for more than one day. I am regretting purchasing the Glaive and am considering selling my K70 RGB Rapidfire, Glaive and Scimitar mice and going over to Razer peripherals.

[Toasted]

Check whether or not you have the entries above listed in your Device Manager.

[smeltn]

same issue and I checked Device Manager and both of the entries are listed correctly without errors on my end. Side buttons still do not work.

[Toasted]

Is the profile linked to an application? If so, double check the executable path in Task Manager.

Create a new unlinked profile and move it to the top of the list, create an action and assign it to a button and see whether that works in Windows.

[Shado the Wolf]

So after a minute i have bought a M65 pro assuming this was an issue with the glaive only but no it happens on any corsair mouse i plug in, i've been told to test this on a different PC by support however this is a poor idea considering im using full corsair peripherals on this pc and it wouldnt fully emulate the issue, they claim they've tested this on several PC's without replicating the issue so for reference i'm linking them this post

[WillYo]

Sry for borrowing this thread but I'd like to know what's that feature called "enable button response optimization" in CUE with Glaive mice?

[Toasted]

Taking a guess, I think that would be something to do with the double click on the GLAIVE.

[vintagejakker]

Exactly the same problem here as well