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  #1  
Old 04-23-2020, 07:57 PM
Megabeard Megabeard is offline
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Default Corsair One Pro - Black Screen Error

I have a Corsair One Pro 1080ti. My computer black screened during gaming the other day, I restarted and it went back to normal. Later that day I left a game open and came back an hour or two later and it had black screened again, fans were on full, although the air coming out was cold.

I have not been able to get the computer to display output since. I tried switching to a different DP port, tried all the HMDI ports, tried a different monitor and nothing.

I contacted Corsair support and was asked to clear CMOS. I did that and responded to their email within 1.5hours. Haven't heard from them since eventhough I sent 2 more emails requesting an update over the coming days. That was 3 days ago.

Does anyone know what else I can do to troubleshoot the issue? I've got time to sort this out over the weekend but I'm not getting much help out of Corsair support.
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  #2  
Old 04-25-2020, 05:26 AM
Nickbiss Nickbiss is offline
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Does the PC appear to be running with blue lights on etc.? I had an issue with faulty displayport cables that kept failing meaning screen remained black. As reference I have a 1440p 144hz display for my Corsair ONE pro. Replacing cables helped.
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  #3  
Old 04-26-2020, 11:43 PM
Megabeard Megabeard is offline
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Quote:
Originally Posted by Nickbiss View Post
Does the PC appear to be running with blue lights on etc.? I had an issue with faulty displayport cables that kept failing meaning screen remained black. As reference I have a 1440p 144hz display for my Corsair ONE pro. Replacing cables helped.
Yes blue light comes one. I tried HDMI as well as a different screen with a different DP cable.
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  #4  
Old 04-30-2020, 06:47 AM
Megabeard Megabeard is offline
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So support got back in contact with me, and offered an advanced RMA, send out a replacement and I send back my computer. Took them up on the offer. I received the new computer this afternoon, installed Battle.net and Steam and downloaded one game. The computer was running a bit slow so I restarted and now it’s stuck on blue screen... Bad System Config Info.

Pretty disappointing.

And by new I mean refurbished (when they said they would send a replacement computer I assumed it would be unsold stock or something, unfortunately I might have just got another dud)
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  #5  
Old 05-05-2020, 08:04 PM
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Corsair Caliente Corsair Caliente is offline
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Hey I'm sorry to hear that. Have you reached back out to the support team? If not, can you provide me with your ticket# via PM?
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