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Old 10-07-2019, 08:47 PM
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Default Advanced RMA Question

If needed RMA ticket is: #2000865787

I have request an Advanced RMA. I'm curious, how does this exactly work? I know that I submit my credit card and pay to secure the new shipped keyboard however, do I ship my damaged keyboard after receiving the new one? Then once they receive the damaged I get the refund of what I paid?

Also, inside the ticket I got a RMA Link. But it leads me to a webpage error: HTTP Status 500 – Internal Server Error.

Thanks <3
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  #2  
Old 10-08-2019, 11:25 AM
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Hello,

Yes that is the process. I've also asked an agent to fix the link for you. Sorry for the hiccup.
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Old 10-08-2019, 04:06 PM
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello,

Yes that is the process. I've also asked an agent to fix the link for you. Sorry for the hiccup.
Thank you for the update. I have just paid the 170$. Will link the transaction ID in the ticket.

Is the shipping cost covered by Corsair or me? Would it be possible to request a Prepaid Label or something like that?

Thanks for the help~
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Old 10-08-2019, 05:13 PM
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Hello,

We will provide you with a prepaid label for your ARMA.
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Old 10-08-2019, 09:01 PM
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello,

We will provide you with a prepaid label for your ARMA.
Thank you for the help. Will ship the keyboard once I receive the keyboard due to work related.
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Old 10-09-2019, 02:11 PM
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello,

We will provide you with a prepaid label for your ARMA.
Hello Wootaru. Will the prepaid Label be attached to the RMA ticket? So I can print it out and start packaging once the keyboard arrives.

Also, as of 11am 10/9/19. Apparently PG&E is turning off power to most northern California. I might be affected by this too even though our area hasn't been turned off yet. Any chance in-case mine does turn off, to extend or delay the part where I have to ship the damaged keyboard? Other than that, if my power stays on. I'll ship it once I receive the new keyboard.

Last edited by Lriya; 10-09-2019 at 02:28 PM.
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  #7  
Old 10-10-2019, 11:46 AM
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Hello,

We've attached a prepaid label for you. As far as the delay, it is no problem at all, do take your time during the pg&e outage.
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