The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 10-01-2019, 01:59 PM
mgdemian mgdemian is offline
Registered User
mgdemian's PC Specs
 
Join Date: Feb 2019
Posts: 1
POST ID # = 1019862
mgdemian Reputation: 10
Angry K95 Plat color discoloration ticked that no one seems to want to help out with

Hello,

I have a problem with my K95 Plat keyboard, the leds while set to white are looking discolored and some of the keys have a red-pink tinting on them

From my reading I did came across a hard reset option but that required a ticked to be opened in order to get a firmware file, so I went on and opened a ticked 9 DAYS AGO! and I only had a generic reply from support.

Ever since, all is quiet. I would like to know how am I supposed to work this out when the support is ignoring me ? Is it because I'm from Romania instead of the US and that's why everyone is ignoring me ? I though Corsair support was supposed to be top notch regardless of the location ?!

Looking forward for a reply from an official, my ticket ID is #2000851340
Reply With Quote
  #2  
Old 10-01-2019, 04:04 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
 
Join Date: Aug 2018
Posts: 1
POST ID # = 1019880
Corsair Wootaru Reputation: 17
Default

Hello,

We aren't ignoring you at, regardless if you are from Romania or not, we have agents working on tickets as fast as they can. The agent has also asked for a few things from you, and you have not complied with it for us to further help you.
Reply With Quote
  #3  
Old 10-01-2019, 04:06 PM
mgdemian mgdemian is offline
Registered User
mgdemian's PC Specs
 
Join Date: Feb 2019
Posts: 1
POST ID # = 1019882
mgdemian Reputation: 10
Default

Jesus Christ are you even reading the post ?!!
I already said my photos and video don't show the problem. Why is it so hard to provide a simple firmware ?
Reply With Quote
  #4  
Old 10-01-2019, 04:07 PM
mgdemian mgdemian is offline
Registered User
mgdemian's PC Specs
 
Join Date: Feb 2019
Posts: 1
POST ID # = 1019883
mgdemian Reputation: 10
Default

Read your own help guides > https://help.corsair.com/hc/en-us/ar...Keyboard-Reset
Reply With Quote
  #5  
Old 10-01-2019, 04:35 PM
mgdemian mgdemian is offline
Registered User
mgdemian's PC Specs
 
Join Date: Feb 2019
Posts: 1
POST ID # = 1019885
mgdemian Reputation: 10
Default

I feel like I should say this - I WILL have this problem resolved whether you want to help me now or not, since the keyboard is under warranty I'll simply ... return it and have it replaced.
I did however wanted to try the hard reset since is seems like a simple thing to try out. Have it your way, we'll do this the hard way.

Last edited by mgdemian; 10-01-2019 at 04:39 PM.
Reply With Quote
  #6  
Old 10-02-2019, 12:18 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
Corsair Employee
Corsair Wootaru's PC Specs
 
Join Date: Aug 2018
Posts: 1
POST ID # = 1019974
Corsair Wootaru Reputation: 17
Default

No one here is not trying to help you. I don't have the firmware myself or I would of provided it to you. I've messaged the rep on the ticket and another rep who works with keyboards and they are going to help you as soon as they can.

Last edited by Corsair Wootaru; 10-02-2019 at 12:22 PM.
Reply With Quote
  #7  
Old 10-03-2019, 09:48 AM
mgdemian mgdemian is offline
Registered User
mgdemian's PC Specs
 
Join Date: Feb 2019
Posts: 1
POST ID # = 1020078
mgdemian Reputation: 10
Default

Doesn't matter at this point. I've closed this ticket down and opened another one and I've only asked for the firmware file and guess what ... i got it the first time.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 04:28 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.