twest Posted January 28, 2020 Share Posted January 28, 2020 Hello I updated firmware on two products today and both are non-responsive and giving me a CRP disabled window with the firmware.bin Dark Core RGB Wireless and K63 Wireless Never had any firmware issues until today. Link to comment Share on other sites More sharing options...
Apophis3 Posted January 28, 2020 Share Posted January 28, 2020 Contact support, and ask for current firmware files. Then follow the instructions they give you. So, both flashed died on you, so did you try and flash them from a hub port or something? Link to comment Share on other sites More sharing options...
DottorSerpente Posted February 4, 2020 Share Posted February 4, 2020 Hi guys, since yesterday i got dead dark core mouse after tentative to update the firmware to the latest version as suggested by ICUE software. The mouse is apparently dead ( but it's not actually cause it goes in CRP DIASABLED mode) I tried the soft reset procedure as described on ur site but nothing changes. I submitted the ticket as i read that u email the firmaware and instructions to overcome this awful situation, I'm a little streamer and now I m forced to use a secondary (very cheap but working) mouse, and this is an actual living hell for me, the ticket seemingly takes up to 4 working days to be answered, I need the fix quicker, how can we do it? I almost never had firmware issues, just 1 time with the K63 keybord but in that case the soft reset procedure worked fine but not this time with dark core mouse. For the future I think that it would be a good idea to post the firmaware on the download section of ur site, cause having to wait up to 4 days for fixing a software generated issue is not that great. I really like ur products, and I got lot of them, dont make me change my mind. Kind Regards Link to comment Share on other sites More sharing options...
pmilano1 Posted February 16, 2020 Share Posted February 16, 2020 Dark Core SE, same thing. Mouse is dead after update. Please advise. Link to comment Share on other sites More sharing options...
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