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Old 10-14-2019, 10:50 PM
josex josex is offline
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Default Problem with K70 MK.2 SE

Hi there!

When i connect the keyboard all work perfectly untill 30min- 1hr , the keyboard get frozen, all lights and keys, i cant do nothing when this hapens, only connect and disconnect it untill work again. I will apreciate any help!
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  #2  
Old 10-15-2019, 03:46 PM
Corsair Elito Corsair Elito is offline
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Hi

We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below:

1: Unplug the keyboard.

2: Press the Esc key

3: While holding the Esc key, plug in the keyboard.

4: Hold the key down for 10 seconds.

5: Release the key.


if problems persist, I would suggest getting in contact with technical support a creating a ticket. They can help diagnose the problem and assist with an replacement if your under warranty.

https://help.corsair.com/hc/en-us/requests/new

Kind regards,
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