osh3r Posted December 1, 2018 Share Posted December 1, 2018 (edited) Hello ! bought this keyboard 2 days ago . really got excited and had a real fun using it for short amount of time ... but its not working anymore , i suspect it got "burned" or idk what happened ... everything was good till i checked in the ICUE software , something that called "...100% light..." (i dont remember what was that exactly) and then all the lights on KB flashed for a mil sec and the KB went OFF . now i cant turn it on. its dead ! any ideas ? #EDIT# I checked others threads about this issue ... and tried various things like resetting the KB with ESC ... not working . not even charging . Edited December 1, 2018 by osh3r Link to comment Share on other sites More sharing options...
Apophis3 Posted December 2, 2018 Share Posted December 2, 2018 Do a hardware reset Link to comment Share on other sites More sharing options...
Crimtann Posted January 29, 2019 Share Posted January 29, 2019 Hello ! bought this keyboard 2 days ago . really got excited and had a real fun using it for short amount of time ... but its not working anymore , i suspect it got "burned" or idk what happened ... everything was good till i checked in the ICUE software , something that called "...100% light..." (i dont remember what was that exactly) and then all the lights on KB flashed for a mil sec and the KB went OFF . now i cant turn it on. its dead ! any ideas ? #EDIT# I checked others threads about this issue ... and tried various things like resetting the KB with ESC ... not working . not even charging . I have your same problem, my k63 is completely dead, i've even tried to flash the bios via hard reset (somehow i managed to see the crp_disabld drive) but nothing changed (and i can't anymore hard reset it for re-try, becouse it doesn't work), i've opened a ticket but i haven't received an answer yet Link to comment Share on other sites More sharing options...
GZ Sopo Posted February 1, 2019 Share Posted February 1, 2019 Ya'll are not alone on this. Corsair customer support is by far the worst. Link to comment Share on other sites More sharing options...
zoyap75 Posted July 20, 2019 Share Posted July 20, 2019 Do a hardware reset How to do it? Corsair customer service sucks!! Not even reply me Link to comment Share on other sites More sharing options...
Apophis3 Posted July 21, 2019 Share Posted July 21, 2019 How to do it? Corsair customer service sucks!! Not even reply me https://help.corsair.com/hc/en-us/articles/360025465031-Keyboard-Reset Link to comment Share on other sites More sharing options...
zoyap75 Posted July 22, 2019 Share Posted July 22, 2019 1. Contact customer support via chat or ticket and give your keyboard’s part number. 2. You will be sent a firmware file, which you’ll need to download to your computer. If it is compressed (typically .RAR), extract it. Thx for the link, but how to get a firmware file (as per no. 2)? Link to comment Share on other sites More sharing options...
Apophis3 Posted July 22, 2019 Share Posted July 22, 2019 1. Contact customer support via chat or ticket and give your keyboard’s part number. 2. You will be sent a firmware file, which you’ll need to download to your computer. If it is compressed (typically .RAR), extract it. Thx for the link, but how to get a firmware file (as per no. 2)? You open a ticket with Corsair Support and request which version you need. Link to comment Share on other sites More sharing options...
Recommended Posts