exel3838 Posted July 18, 2017 Share Posted July 18, 2017 Hey, I just wanted to ask, if it's normal that my Corsair Void Wireless often doesn't connect on the first try. I push the button for a few seconds, it makes some sounds (beeping, I think it's the 'on-sound') but still doesnt work. Then I often have to turn it off and on again. It's not displayed as active in CUE at the first try. My questions now are: 1. Is this normal? 2. What's the recommended/right way to turn on the Corsair Void Wireless? I'm sorry, if this post is hard to read, but english isn't my main language. Link to comment Share on other sites More sharing options...
Toasted Posted July 19, 2017 Share Posted July 19, 2017 While the headset is on, try moving the headset closer to the dongle and see whether that helps. Have you tried a different USB port for the USB dongle?Have you tried reflashing the firmware via CUE? Link to comment Share on other sites More sharing options...
exel3838 Posted July 20, 2017 Author Share Posted July 20, 2017 I tried everything that you said but it didnt help. Exept the reflashing. How does it work? Link to comment Share on other sites More sharing options...
Finaldeath Posted July 21, 2017 Share Posted July 21, 2017 Have the same issue with mine as well, got my headset a few months ago and it has been happening since i got it. It doesn't do it every time but it is fairly frequent. Have tried using several usb ports, have used it on another pc and have tried force updating the firmware and nothing fixes it. Link to comment Share on other sites More sharing options...
Toasted Posted July 21, 2017 Share Posted July 21, 2017 @excel3838 You can reflash the firmware via CUE by opening the firmware update menu via global settings. @Finaldeath You can try repairing the headset to the dongle and see whether that changes anything. http://forum.corsair.com/v3/showthread.php?t=152550 Link to comment Share on other sites More sharing options...
Finaldeath Posted July 24, 2017 Share Posted July 24, 2017 @excel3838 You can reflash the firmware via CUE by opening the firmware update menu via global settings. @Finaldeath You can try repairing the headset to the dongle and see whether that changes anything. http://forum.corsair.com/v3/showthread.php?t=152550 That was one of the first things i tried, still no dice. Forgot to mention that in my post. Link to comment Share on other sites More sharing options...
Toasted Posted July 24, 2017 Share Posted July 24, 2017 Put in a support ticket and see whether they can offer any suggestions. https://support.corsair.com/ Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted July 24, 2017 Corsair Employee Share Posted July 24, 2017 Have you tried disabling your USB selective suspend mode in the Advanced Power Options? Sounds like maybe the USB port is not responding when the headset is trying to connect. Link to comment Share on other sites More sharing options...
toxiklown Posted August 14, 2017 Share Posted August 14, 2017 Have you tried disabling your USB selective suspend mode in the Advanced Power Options? Sounds like maybe the USB port is not responding when the headset is trying to connect. please elaborate Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted August 15, 2017 Corsair Employee Share Posted August 15, 2017 You can disable your USB Selective Suspend by performing the following steps: 1) Open your Windows Control Panel 2) Select "Power Options" 3) Select "Change Power Plan Settings" 4) Select "Change Advanced Power Settings" 5) Expand the "USB Settings" tree 6) Disable "USB Selective Suspend setting" Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.