Mead Posted July 24, 2019 Share Posted July 24, 2019 Since we're all having to do this here too, why not.. I opened this on June 22. The response times have been completely unacceptable, even allowing for a "new ticketing system". It shouldn't take two weeks to respond every time. If you don't want to warranty your products, then don't warranty them. Screwing around and wasting our time isn't necessary. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted July 24, 2019 Corsair Employee Share Posted July 24, 2019 Hello, I've had a rep look into this. Sorry for the delay. 1 Link to comment Share on other sites More sharing options...
Mead Posted July 24, 2019 Author Share Posted July 24, 2019 Thank you. Link to comment Share on other sites More sharing options...
Mead Posted July 24, 2019 Author Share Posted July 24, 2019 I have to ask.. what the hell is going on there? Your warranty support group is hemorrhaging once-loyal customers. I won't say I'm done with Corsair, but this will be a factor next time I consider purchasing something from them. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted July 25, 2019 Corsair Employee Share Posted July 25, 2019 I'm not too sure, all I know is that we are trying to get to the tickets as fast as we can. Link to comment Share on other sites More sharing options...
Mead Posted July 25, 2019 Author Share Posted July 25, 2019 Well, you got results where others didn't, so much obliged. And good luck. Link to comment Share on other sites More sharing options...
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