The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Keyboards and Mice

Notices

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 06-20-2017, 11:26 AM
noobles31865 noobles31865 is offline
Registered User
noobles31865's PC Specs
 
Join Date: Jun 2017
Posts: 3
POST ID # = 908805
noobles31865 Reputation: 10
Default Sabre rgb mouse frequent freezing and leds randomly turn off

Hello there!

My gaming sabre rgb mouse has been having problems with freezing and shutting off the leds. I've only had the mouse for about 7-8 months and it was doing fine until a couple days ago. Now, it won't load the mouse settings properly and once the leds shut off, the mouse's dpi settings break completely. It also says that the mouse is malfunctioning in the corsair CUE 2 drivers. The only temporary solution to this was unplugging and replugging the mouse back in, which only fixed it for about 1-2 minutes, and forcing a driver reinstall did the same thing, only fixing it for a few minutes. After that it'll go back to having the same problem, front, scroll and logo leds shut off, the dpi led shuts off, mouse freezes and it won't register my clicks during that time frame. Soon after, it'll stop freezing but the leds still won't turn on! I've googled this problem many times, and I haven't found the solution to this yet, so if someone could please help me that would be fantastic.

Last edited by noobles31865; 06-20-2017 at 05:28 PM.
Reply With Quote


  #2  
Old 06-23-2017, 10:35 AM
noobles31865 noobles31865 is offline
Registered User
noobles31865's PC Specs
 
Join Date: Jun 2017
Posts: 3
POST ID # = 909192
noobles31865 Reputation: 10
Default bump

bumpsssssssss
Reply With Quote


  #3  
Old 06-26-2017, 09:23 PM
AugustoX AugustoX is offline
Registered User
 
Join Date: Jun 2017
Posts: 1
POST ID # = 909576
AugustoX Reputation: 10
Default

I have this same problem with my mouse Sabre Corsair RGB CH-9303011-AP
Firmware 2.04 - CUE 2.14.67
I have Windows 10 PRO 64 bits, version 1703, Build 15063.413

I recently started to notice this problem of mouse freezing and I have even tried to format my Windows, but without positive results... I use the mouse 2.04 firmware for a long time and only recently I am having problems... Thanks for the attention!
Reply With Quote


  #4  
Old 06-27-2017, 02:53 PM
Corsair Calico Jack's Avatar
Corsair Calico Jack Corsair Calico Jack is offline
Corsair Employee
 
Join Date: Oct 2016
Posts: 583
POST ID # = 909648
Corsair Calico Jack Reputation: 10
Default

Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS.

When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED.

If that doesn't work, create a ticket and we'll see what we can do to assist.
Reply With Quote


  #5  
Old 06-29-2017, 08:44 AM
noobles31865 noobles31865 is offline
Registered User
noobles31865's PC Specs
 
Join Date: Jun 2017
Posts: 3
POST ID # = 909872
noobles31865 Reputation: 10
Default

I started testing the mouse on other computers, and the mouse has returned the same problems. I've also checked to see if my power settings on the mouse were suspendable, but it turns out that they aren't. I'm starting to think that this mouse had a hardware malfunction, but there's no way that could have been the case since it worked so well for 7-8 months!
Reply With Quote


  #6  
Old 03-13-2018, 05:59 AM
ggqq ggqq is offline
Registered User
ggqq's PC Specs
 
Join Date: Sep 2017
Posts: 1
POST ID # = 944613
ggqq Reputation: 10
Default

Same problem. Has anyone found a solution? is it hardware?
Reply With Quote


  #7  
Old 03-14-2018, 11:20 PM
Corsair Nick's Avatar
Corsair Nick Corsair Nick is offline
Corsair Employee
 
Join Date: Feb 2016
Posts: 967
POST ID # = 944865
Corsair Nick Reputation: 39
Default

Try updating your USB and chipset drivers to the latest version from your motherboard manufacture's website. Also, try connecting to a different stack of USB ports on the back of the motherboard.
Reply With Quote


  #8  
Old 05-25-2018, 09:47 AM
Dunhill Dunhill is offline
Marius
Dunhill's PC Specs
 
Join Date: Jun 2016
Location: Romania
Posts: 6
POST ID # = 956090
Dunhill Reputation: 10
Default I found the solution

Send the mouse to warranty. Only solution... I did this and after 8 month same problem.Meh...
Reply With Quote


Reply

Tags
led problem, sabre mouse cue software, sabre rgb

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 02:11 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.