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Old 08-01-2020, 09:25 AM
InstantTang InstantTang is offline
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Question iCUE Software seems to never work properly

Hey Guys,

This is kind of a last resort for me with Corsair products. Dont get me wrong, I really enjoy the design and build quality of the Corsair products I own. I love the "idea" of icue and all it promised to be but it has failed me on the lighting side of what it offers. Here are the products i use and the icue problems I have.

K95 rgb platinum keyboard
4x8gb Vengance pro rgb ram sticks
H115i Platinum AIO with fans that came with

It all basically comes down to the lighting and lack of any consistent functionality of icue's ability to do what we all pay for in Corsairs products.
{not to mention I fully believe something in the icue download causes my PC to crash. Random corsair headset errors} (i dont own a corsair headset) LOL

SO... I built a PC based on a color scheme. Black and white is what i chose. B&W custom cables, B&W case, 3 white corsair fans, B&W ish GPU... you get it. So im not asking for much in what I expect from Corsair. Give me some white light! maybe a key or 3 that flash.. you know standard stuff. This is not what i have gotten. Instead when I turn my PC on 75% of the time my Keyboard turn red. Sometimes it turn white then after a few minute it turns red. In fact as Ive been typing my keyboard has turned red and my RAM had turned "rainbow spiral". (I just restarted PC and now keyboard is red with the little RGB strip and logo at the top is White) This is an everyday occurrence since shortly after I build my PC and installed iCUE. Sometime the AIO fans turn colors as well but the majority of the time its the dang Keyboard. I just cant use it with these bright red lights. its so distracting that for the last couple months I deleted icue from my PC totally and just dealt with the RGB vomit that is it default setting.

After worrying about my CPU's cooling I reinstalled icue to give it another try and nothing has changed. Here's what i have tried in the past (which may not be descriptive enough buy im gonna try)

spoken with corsair directly (no resolution but they are fully aware of iCUEs issues)

Returned Keyboard to Corsair (didnt work)

Reset keyboard countless times (just to get rid of the red)

also I have read or watched every post and video, i think, about iCUE software issues and nothing has worked.

reinstalled icue several times with and without being on the phone with Corsair.

I just want the product to work and not really sure how to proceed with Corsair as they dont even have a phone service atm. It drives me crazy because to me it seems like this is the most basic expectations one can have for a company. Save me guys!

Last edited by InstantTang; 08-01-2020 at 09:37 AM.
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broken, icue, lighting change, problems

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