The HS60 Pro shows up as conexant usb audio.

Has anyone been able to fix this issue? It has been a week and corsair support doesn't seem to help much... :(

 

I tried everything I could think of, but nothing worked...

 

The support told me to send the headset to them - they will give me a new pair (RMA).

 

Hope it does not happen again with the new one!

Hey, I just wanted to chime in that I was having almost this exact same issue (all the problems and the driver failing to migrate, it just didn't happen to show up as Conexant) and finally got it resolved. After trying a bunch of random fixes and realizing the headphones worked fine through the 3.5mm jack, I contacted support and they sent out a new USB connector. It's the same model as my old one but the issue is now resolved, for me at least.

Which update version are all of you currently running on for Windows? You can check under "Check for Update" in Windows Settings, and the link on the right for "OS Build Info".

 

 

Edition Windows 10 Home

Version 20H2

Installed on ‎6/‎12/‎2019

OS build 19042.685

Experience Windows Feature Experience Pack 120.2212.551.0

https://linustechtips.com/topic/1252855-how-to-completely-uninstall-the-conexant-audio-driver-from-windows-10-and-unlock-the-may-2020-update/

 

Thank you to the user Hobyst on the linustechstips forum for basically pointing me in the right direction from reading his solution.

Make sure you have Icue installed before doing this. Plug in your headset before proceeding

 

So basically device manager/sound and video game controllers/

 

right click conexant audio /properties/driver/update driver

 

select browse my computer for drivers

 

select Let me pick from a list of available drivers on my computer

Uncheck show compatible hardware

 

Go to the left pane and scroll down to corsair It should look like

 

Select your device from the right pane

 

Click next

 

you're done ( doing so will overwrite the Conexant driver)

 

make sure to re-select your corsair headset under the volume control in your windows system tray

Edited January 6, 2021 by sixthsense

https://linustechtips.com/topic/1252855-how-to-completely-uninstall-the-conexant-audio-driver-from-windows-10-and-unlock-the-may-2020-update/

 

Thank you to the user Hobyst on the linustechstips forum for basically pointing me in the right direction from reading his solution.

Make sure you have Icue installed before doing this. Plug in your headset before proceeding

 

So basically device manager/sound and video game controllers/

 

right click conexant audio /properties/driver/update driver

 

select browse my computer for drivers

 

select Let me pick from a list of available drivers on my computer

Uncheck show compatible hardware

 

Go to the left pane and scroll down to corsair It should look like

 

Select your device from the right pane

 

Click next

 

you're done ( doing so will overwrite the Conexant driver)

 

make sure to re-select your corsair headset under the volume control in your windows system tray

 

 

This didn't work for me, any other ideas?

I have the same problem

No method is working

First, the method did not work for me on Windows version 1909, then I updated windows to version 20H2 and the method worked till I had no sound anymore(after a day). After I unplugged and replugged, the sound was again messed up like before... Edited January 13, 2021 by Coppie

This didn't work for me, any other ideas?

 

This did not work for me :/

 

Any updates?

The FIX is not working and there is no update for iCUE or windows.

I don't know if the only solution is to replace the jack but this is not a viable

How are there no solutions for this yet. This is a major problem and has made me reconsider buying corsair products in the future.

Just had the same thing happen to me out of nowhere. Has anyone found a fix?

Just encountered this issue today completely out of the blue after many months.

None of the troubleshooting steps helped, but the headset works in stereo mode when plugged in to an audio port, so looks like it's the USB dongle failing.

That means the only solution is a replacement headset or replacement dongle.

On 1/5/2021 at 10:48 PM, sixthsense said:

https://linustechtips.com/topic/1252855-how-to-completely-uninstall-the-conexant-audio-driver-from-windows-10-and-unlock-the-may-2020-update/

 

Thank you to the user Hobyst on the linustechstips forum for basically pointing me in the right direction from reading his solution.

Make sure you have Icue installed before doing this. Plug in your headset before proceeding

 

So basically device manager/sound and video game controllers/

 

right click conexant audio /properties/driver/update driver

 

select browse my computer for drivers

 

select Let me pick from a list of available drivers on my computer

 

Uncheck show compatible hardware

 

Go to the left pane and scroll down to corsair It should look like

 

Select your device from the right pane

 

Click next

 

you're done ( doing so will overwrite the Conexant driver)

 

make sure to re-select your corsair headset under the volume control in your windows system tray

This seems the most logical. I am currently trying it and will let you know if it works.

On 1/5/2021 at 10:48 PM, sixthsense said:

https://linustechtips.com/topic/1252855-how-to-completely-uninstall-the-conexant-audio-driver-from-windows-10-and-unlock-the-may-2020-update/

 

Thank you to the user Hobyst on the linustechstips forum for basically pointing me in the right direction from reading his solution.

Make sure you have Icue installed before doing this. Plug in your headset before proceeding

 

So basically device manager/sound and video game controllers/

 

right click conexant audio /properties/driver/update driver

 

select browse my computer for drivers

 

select Let me pick from a list of available drivers on my computer

 

Uncheck show compatible hardware

 

Go to the left pane and scroll down to corsair It should look like

 

Select your device from the right pane

 

Click next

 

you're done ( doing so will overwrite the Conexant driver)

 

make sure to re-select your corsair headset under the volume control in your windows system tray

So this method actually works! Thank you so much. This was a simple fix! Additional Note: I tried doing to before downloading icue and when trying to select drivers, I couldn't find Corsair, then I downloaded Icue and tried it again and it worked!

19 hours ago, lackofadvice said:

So this method actually works! Thank you so much. This was a simple fix! Additional Note: I tried doing to before downloading icue and when trying to select drivers, I couldn't find Corsair, then I downloaded Icue and tried it again and it worked!

I forgot to mention, just like the conexant, I can hear the audio, but my mic still does not work for some reason. I tried on both icue4 and icue3, and my headset was not detecting.

First day of using my hs60 and the sound was amazing. Few hours later lost sound completely... And then it happened every other day. Also my iCUE 4x software has almost none of the feuteres I have seen on youtube. Almost no options and no mikrophone volume toggle... 

 

Same problem here, just got headset from Best Buy and was so excited to hear nice sound and decent reviews. Looks like I have to search every forum before buying a headset because I am 0 for 2 now. First I experienced random sound dropouts midgame or song and then finally the drivers just deleted themselves and I experienced the same painful, fate that everyone is facing. Crazy how Corsair is scamming all of us and their support cant seem to fix it.

On 10/30/2020 at 6:25 PM, Corsair Nick said:

Great to hear you received the replacement dongle and it resolved the issues.

 

If anyone continues to experience issues after receiving a replacement, please let me know so we can look further into what is causing this behavior.

jup... 

2022 problem still exists.