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  #1  
Old 02-04-2015, 08:54 PM
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Default Link Development Status Update

Updated 2/11/15

The concerns shown in this thread and forum are real. Corsair should take responsibility for the software on all of their products. I am here to do that for Corsair Link. There are users having problems with Corsair Link and the frustration is warranted. The community has been supportive as we work through issues on the products and the software. Below is a slightly more detailed response as a start.

What came out of the bug tracking meeting was that several of the issues were not fully resolved. Another drop of the software went into test today meant to resolve them. If the software has known critical issue's it will not leave the building, now matter how badly an update is needed. The new date for the software to be released is the 16th of February. That date is a best case scenario that can/will move if needed. This may not make everybody happy, but it is the best thing for the customers and the products the software supports. Once the software goes into internal testing it takes roughly two weeks to fully complete the testing process. We have 15 test machines right now across three different groups trying to make sure we catch everything. That does not mean we always do and there will be things we don't catch. This is something that was not in place last year. We have had to staff up in our testing and software team to support the HID, Audio, and Link software.

The v3 release is slated to have firmware updates for the H80i and H100i, a new bootloader (process/method of flashing the firmware), multi-language support, installation enhancements, new product support, an updated CPUID SDK, and various UI functional fixes.
  • Firmware updates for the H80i and H100i are to address certain USB connectivity and RGB LED color profile issues.
  • The bootloader has been completely revamped to try and make the process easier and more stable. Firmware updates in the past have left some users with bricked units and having to RMA your unit because a firmware flash went bad is the last thing anybody wants to do.
  • We have an installation option already that sets specific flags in the registry for Win 8/8.1 support but people are still having to set these manually sometimes. We are now going to prompt for admin access if needed to make sure the registry edits happen instead of continuing installation without the registry edits.
  • Multi-language support will give non English speaking users a much more useful tool.
  • The new version will also support the H80i GT and H100i GTX that will be coming to market soon. Since they have already been leaked all over the internet we can mention them here.
  • The new CPUID SDK is what runs all of the motherboard, GPU, and HDD sensors. An update just brings on new hardware that might not have been supported before. SLI/Crossfire detection is still not working.. yet.

2/11/15
The above list is not the complete change log. It was what the majority of users were having problems with and our main focus. The feedback about the RGB LED color's not being saved through system shutdown or restart are being addressed as well.

The new 3.1.xxxx is still under test and some issues were found with the fixes for the firmware on H80i and H100i. The new firmware is going to be pulled along with the new firmware update bootloader for the 3.1.xxxx release at first. It is still being worked on but will be a couple weeks behind as we have to start qualification over again after updating the firmware.

Last edited by COOL GUY; 02-11-2015 at 09:22 PM. Reason: Updated 2/11/15


  #2  
Old 02-04-2015, 09:06 PM
red-ray red-ray is offline
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Thank you for the status update. I feel this should be moved to it's own thread, made sticky and updated at least once per week.


  #3  
Old 02-04-2015, 09:33 PM
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Thx Coolguy for the update
A new enhanced UI would actually be nice
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  #4  
Old 02-04-2015, 11:03 PM
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Quote:
Originally Posted by red-ray View Post
Thank you for the status update. I feel this should be moved to it's own thread, made sticky and updated at least once per week.
That is a very good point. I will work with the mods to get that set up.

Quote:
Originally Posted by wytnyt View Post
Thx Coolguy for the update
A new enhanced UI would actually be nice
An enhanced UI will not be up and running until, at best, the second half of this year (wild guess on time frame, no schedule is set yet). Most all the development right now is going towards getting current users squared away. It will happen, but its still in the definition phase now.


  #5  
Old 02-04-2015, 11:17 PM
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Quote:
Originally Posted by COOL GUY View Post
An enhanced UI will not be up and running until, at best, the second half of this year (wild guess on time frame, no schedule is set yet). Most all the development right now is going towards getting current users squared away. It will happen, but its still in the definition phase now.
No worries,Im not gonna try to pin you down to a exact date release
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  #6  
Old 02-05-2015, 10:29 AM
mittelk mittelk is offline
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Quote:
Originally Posted by COOL GUY View Post
The concerns shown in this thread and forum are real. Corsair should take responsibility for the software on all of their products. I am here to do that for Corsair Link. There are users having problems with Corsair Link and the frustration is warranted. The community has been supportive as we work through issues on the products and the software. Below is a slightly more detailed response as a start.

What came out of the bug tracking meeting was that several of the issues were not fully resolved. Another drop of the software went into test today meant to resolve them. If the software has known critical issue's it will not leave the building, now matter how badly an update is needed. The new date for the software to be released is the 16th of February. That date is a best case scenario that can/will move if needed. This may not make everybody happy, but it is the best thing for the customers and the products the software supports. Once the software goes into internal testing it takes roughly two weeks to fully complete the testing process. We have 15 test machines right now across three different groups trying to make sure we catch everything. That does not mean we always do and there will be things we don't catch. This is something that was not in place last year. We have had to staff up in our testing and software team to support the HID, Audio, and Link software.

The v3 release is slated to have firmware updates for the H80i and H100i, a new bootloader (process/method of flashing the firmware), multi-language support, installation enhancements, new product support, an updated CPUID SDK, and various UI functional fixes.
  • Firmware updates for the H80i and H100i are to address certain USB connectivity and RGB LED color profile issues.
  • The bootloader has been completely revamped to try and make the process easier and more stable. Firmware updates in the past have left some users with bricked units and having to RMA your unit because a firmware flash went bad is the last thing anybody wants to do.
  • We have an installation option already that sets specific flags in the registry for Win 8/8.1 support but people are still having to set these manually sometimes. We are now going to prompt for admin access if needed to make sure the registry edits happen instead of continuing installation without the registry edits.
  • Multi-language support will give non English speaking users a much more usefull tool.
  • The new version will also support the H80i GT and H100i GTX that will be coming to market soon. Since they have already been leaked all over the internet we can mention them here.
  • The new CPUID SDK is what runs all of the motherboard, GPU, and HDD sensors. An update just brings on new hardware that might not have been supported before. SLI/Crossfire detection is still not working.. yet.
Fair enough, at least we know something now. Thx

Last edited by mittelk; 02-05-2015 at 10:31 AM. Reason: forgot something


  #7  
Old 02-05-2015, 10:32 AM
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Quote:
Originally Posted by red-ray View Post
Thank you for the status update. I feel this should be moved to it's own thread, made sticky and updated at least once per week.
Agreed, would be a good idea


  #8  
Old 02-05-2015, 03:18 PM
antonyfrn antonyfrn is offline
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Quote:
Originally Posted by red-ray View Post
Thank you for the status update. I feel this should be moved to it's own thread, made sticky and updated at least once per week.
Totally agree should have been since the launch of Clink.


  #9  
Old 02-06-2015, 07:31 AM
RetrogamerX RetrogamerX is offline
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Very much looking forward to this new update.


  #10  
Old 02-06-2015, 08:33 AM
nh_790 nh_790 is offline
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Quote:
Originally Posted by COOL GUY View Post
The concerns shown in this thread and forum are real. Corsair should take responsibility for the software on all of their products. I am here to do that for Corsair Link. There are users having problems with Corsair Link and the frustration is warranted. The community has been supportive as we work through issues on the products and the software. Below is a slightly more detailed response as a start.

What came out of the bug tracking meeting was that several of the issues were not fully resolved. Another drop of the software went into test today meant to resolve them. If the software has known critical issue's it will not leave the building, now matter how badly an update is needed. The new date for the software to be released is the 16th of February. That date is a best case scenario that can/will move if needed. This may not make everybody happy, but it is the best thing for the customers and the products the software supports. Once the software goes into internal testing it takes roughly two weeks to fully complete the testing process. We have 15 test machines right now across three different groups trying to make sure we catch everything. That does not mean we always do and there will be things we don't catch. This is something that was not in place last year. We have had to staff up in our testing and software team to support the HID, Audio, and Link software.

The v3 release is slated to have firmware updates for the H80i and H100i, a new bootloader (process/method of flashing the firmware), multi-language support, installation enhancements, new product support, an updated CPUID SDK, and various UI functional fixes.
  • Firmware updates for the H80i and H100i are to address certain USB connectivity and RGB LED color profile issues.
  • The bootloader has been completely revamped to try and make the process easier and more stable. Firmware updates in the past have left some users with bricked units and having to RMA your unit because a firmware flash went bad is the last thing anybody wants to do.
  • We have an installation option already that sets specific flags in the registry for Win 8/8.1 support but people are still having to set these manually sometimes. We are now going to prompt for admin access if needed to make sure the registry edits happen instead of continuing installation without the registry edits.
  • Multi-language support will give non English speaking users a much more usefull tool.
  • The new version will also support the H80i GT and H100i GTX that will be coming to market soon. Since they have already been leaked all over the internet we can mention them here.
  • The new CPUID SDK is what runs all of the motherboard, GPU, and HDD sensors. An update just brings on new hardware that might not have been supported before. SLI/Crossfire detection is still not working.. yet.
Thanks for the update. Is that a full changelog? What about the blinking of the LED's when fans are set to custom curve? That and H100i detection are really the only huge problems I have with the software.


  #11  
Old 02-07-2015, 09:44 AM
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Would it be possible to get a checkbox added in the future which allows non-PSU fans to run at 0rpm without flashing red? Believe this is mostly an issue for people with Strix and Twin Frozr video coolers which stop the fan under low/no load.


  #12  
Old 02-07-2015, 10:43 AM
kingranchscott kingranchscott is offline
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Thank you Cool Guy, we appreciate the update and looking forward to the updated software!


  #13  
Old 02-07-2015, 11:00 AM
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Lets give them a chance to get the software running properly for now.
Corsair Link Software right now isn't capable to manage simple tasks it has been written for.
If anytime all features that are already part of it start working as they should, it would be pretty much enough for now to get what you've payed for.

If ever it works as intended, I'm happy with every + they put in. :D

But for God's sake - let us decide wether we want to put our PWMs lower than 40%.
This restriction is absolutely ridiculous!

Last edited by Ian_Ann; 02-07-2015 at 11:03 AM.


  #14  
Old 02-07-2015, 10:29 PM
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Thank you for the update!

I would much rather a polished version come out in comparison to rushing something junked out to release. The features included in link right now are plenty enough to keep me happy when it works so if this next release is just bug squashing then I'll be extremely pleased.


  #15  
Old 02-08-2015, 04:46 AM
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Thanks for the update. It's great to see Corsair acknowledge past mistakes and commit to fixing Link in a timely manner. The expanded pool of testers is the highlight for me; it suggests that Corsair is beginning to realise the value of quality software and is willing to allocate the resources required to overhaul Link (and CUE).

Is this a full change log or just a list of major fixes? Hopefully the latter because there's no mention of a fix to Link's broken system tray menu. I'm really optimistic about Link after reading this update but I'd like an acknowledgment of this ridiculous bug: Switching profile from the system tray only applies when Link's main window is opened. This not only makes the menu pointless as a 'shortcut', it could potentially lead to hardware damage.

For example, a user could use Link's system tray menu to select a maximum fan speed profile and then open a CPU and/or GPU stress testing application with the logical assumption the profile change was applied. They could leave this running for hours without realising they had a minimum fan speed profile running the entire time because Link's menu doesn't work. This probably wouldn't cause damage in most systems due to thermal protections but it definitely could in some e.g. a custom watercooling loop where liquid temperature could reach dangerous levels before the system shutdown.

Niche scenarios aside, it's just unprofessional for a reputable company to release software with such rudimentary mistakes. Things like this should be a matter of pride for developers. It would be less damaging to remove the menu altogether than to have it exist as nothing more than a placeholder.

Last edited by ApexAU; 02-08-2015 at 05:10 AM.


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