The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Keyboards and Mice

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 10-07-2018, 05:21 PM
Scoose Scoose is offline
Registered User
 
Join Date: Oct 2018
Posts: 8
POST ID # = 975477
Scoose Reputation: 10
Default Strafe RGB suddenly colours are wrong

So I haven't used my computer for about 9 days or so now because I have been away. I have my colours set to green and for some reason, several of them are displaying red. I have tried resetting to factory default - although that doesn't seem to be working properly. I have uninstalled iCUE and played with the settings and nothing has worked.

In the past, I somehow managed to set my factory default colours to all green and today when iCUE wasn't open, all the keys were displaying as green and as soon as iCUE opened, a bunch of keys went red. That tells me this is a software issue of some kind. Any ideas?
Reply With Quote


  #2  
Old 10-08-2018, 01:54 PM
Corsair Hotpot's Avatar
Corsair Hotpot Corsair Hotpot is offline
Corsair Employee
Corsair Hotpot's PC Specs
 
Join Date: May 2017
Posts: 397
POST ID # = 975577
Corsair Hotpot Reputation: 10
Default

It might be a bad firmware or LEDs. If you make a support ticket with us our Technical Support team can give you the instructions on how to do so.
Reply With Quote


  #3  
Old 11-25-2018, 11:17 AM
Scoose Scoose is offline
Registered User
 
Join Date: Oct 2018
Posts: 8
POST ID # = 981995
Scoose Reputation: 10
Default What is wrong with your terrible software?

I paid a lot of money for my keyboard. I have also bought a CPU cooler and RAM by Corsair. I've paid you my money, I held up my end of the bargain so now you need to fix the problem.

When I set my keyboard colours to all white, I have a combination of white, red, orange, at least 5 shades of pink and a bunch of the lights flicker. When I set it to green (my usual colour), the same keys are mostly red and a couple won't even light up. These aren't a mild discolouration as can be seen by the picture. I didn't have these problems before the latest software.

I contacted Corsair and they send me some new firmware to install which did nothing and I tried a soft reset. I have 2 friends with the same keyboard and the same issues to a lesser degree than me.
Attached Images
File Type: jpg Keyboard.jpg (206.1 KB, 195 views)
Reply With Quote


  #4  
Old 11-25-2018, 02:32 PM
polykoma polykoma is offline
Registered User
polykoma's PC Specs
 
Join Date: Aug 2018
Posts: 6
POST ID # = 982015
polykoma Reputation: 10
Default

I had this issue on 3 keys. The "blue" from the RGB stopped working

I was still in warranty (luckily) and amazon exchanged it.


Yes a single color from a RGB LED can fail. And thats what you see here.


If you reset the board and go to static lighting switch trough colors to check which is broken....

good luck
Reply With Quote


  #5  
Old 11-26-2018, 07:32 AM
Scoose Scoose is offline
Registered User
 
Join Date: Oct 2018
Posts: 8
POST ID # = 982149
Scoose Reputation: 10
Default

I don't think it is that. The keys that are a different colour are always different, they don't stay the same for long. They also sometimes start normal when I boot up my computer before the software runs and then they change once startup is complete. I also have 2 friends who are having a similar issue to me but theirs isn't as bad and it started around the same time.

This feels to me like Corsair either pulling an Apple and making people's products stop working properly to get them to buy a new one or just shoddy programming and they don't care enough about consumers to fix it promptly.
Reply With Quote


  #6  
Old 11-27-2018, 02:00 PM
Apophis3 Apophis3 is offline
Registered User
Apophis3's PC Specs
 
Join Date: Feb 2018
Posts: 606
POST ID # = 982376
Apophis3 Reputation: 12
Default

Try making fresh profiles for your keyboards. Been some weird issues with latest version of iCUEs and using old profiles.
Reply With Quote


Reply

Tags
color, colour, icue, rgb, strafe

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 08:00 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.