The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > iCUE Software

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 10-25-2018, 12:42 AM
Tritorius Tritorius is offline
Registered User
Tritorius's PC Specs
 
Join Date: Oct 2018
Posts: 1
POST ID # = 977812
Tritorius Reputation: 10
Woah! H115i not recognized in iCue

Heya Folks!

So my H115i is no longer recognized in iCue and therefor i can't read out Temps or change the fan speed etc.

I tried several things to fix this, so what did i do so far:
- checked the USB port, it works so no changes
- checked the driver in Windows, seems fine
- checked hardware compatibility, seems also fine
- reinstalled iCue and CL4, together iCue says there is no device and CL4 says
my H115i is controlled via iCue, separated both can't find a device
- reinstalled the driver, no changes
- deactivated the h115i in devices manager, no changes
- updated Windows, no changes
- deleted the .LOG and .Config files in CL4. no changes
- swapped the USB Port, no changes
- swapped to an external port with another cable, no changes

So at the moment i really don't know what to do with it, i ticketed CS and am waiting for them.

So anyone got a suggestion what i could do or what i missed to do?

btw. my Pc specs are:
Ryzen 7 1700x on Crosshair 6 Hero
Windows 10 for Workstation version 1803 build 17134.345

Last edited by Tritorius; 10-25-2018 at 05:39 AM.
Reply With Quote
  #2  
Old 10-28-2018, 06:30 AM
daswurm daswurm is offline
Registered User
 
Join Date: Aug 2018
Posts: 3
POST ID # = 978134
daswurm Reputation: 10
Default

I have the same issue with iCUE and before with CL4 on a win7 machine. Been in the ticket system since the first week of september but no solution until now - if I have a working solution I will post it here.

GL
Reply With Quote
  #3  
Old 11-10-2018, 06:39 AM
daswurm daswurm is offline
Registered User
 
Join Date: Aug 2018
Posts: 3
POST ID # = 979748
daswurm Reputation: 10
Default

Support doesn't know what to do... so they will try a replacement cooler.
Reply With Quote
Reply

Tags
cl4, h115i, h115i usbxp driver, icue

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 10:59 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.