icecoldwolf Posted September 4, 2013 Share Posted September 4, 2013 I did submit a ticket the same day I purchased these (8/31). no response yet. Ticket number: 6094891 So right out of the box I charged the headset as per the instructions. anxiously waited my ~4 hours until the green light of glory appeared. I did plug in the adapter before hand to install drivers and get all my settings in programs setup, etc. I turned on my headset only to find that for several minutes both the adapter and headset would just blink (eventually the headset would just turn off and the adapter still happily blinking away). no audio from headset or mic functions. They are apparently not connected. After consulting Google I attempted to manually pair the device. The result was now both the adapter and headset would rapidly blink for several minutes until the headset would return to normal and shut off after a while (I'm sure its a battery saving feature if it isn't connected). So in the end I have tried other computers, USB ports, reinstalled drivers, beat my head against my desk and still the headset wont connect. Hopefully somebody here might have some magical thing I can do to fix it. Or maybe someone from corsair can respond to my ticket and ill be very grateful :D I fear that I may need to get the adapter replaced or worse the headset but ill be damned if I pay for any shipping on a product I just purchased. Ill get a refund from the store and buy another with the money if it ends up that way. I love the feel. I have been wearing the non-functioning headset frequently anyway to make sure its comfortable and because I really hope it will just randomly start working :/ -IceColdWolf EDIT: Got through to live help so cross fingers I am doing something stupid and don't have to RMA Link to comment Share on other sites More sharing options...
icecoldwolf Posted September 4, 2013 Author Share Posted September 4, 2013 Darn..RMA'd Guess that makes this thread pointless. So to any one else having these issues, bug the live chat help line and get it RMA'd. Ill post an update if I end up having to replace the headset too. for now I am just getting a replacement Dongle. Link to comment Share on other sites More sharing options...
icecoldwolf Posted September 6, 2013 Author Share Posted September 6, 2013 How long does it normally take for a replacement part to ship out? Today marks the third day since I was told I'd be getting a new dongle. Still no tracking number or any clue that I'll be getting my part soon. The support tech told me that I'd get an email with tracking info once it left the factory so I have to assume it hasn't left the factory yet. REALLY want to use my headset for the FIRST TIME since I bought it..... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 6, 2013 Corsair Employee Share Posted September 6, 2013 Please post your ticket number here. I will check this out for you. Link to comment Share on other sites More sharing options...
icecoldwolf Posted September 6, 2013 Author Share Posted September 6, 2013 Please post your ticket number here. I will check this out for you. Ticket number is in the first post. :D But here it is again. 6094891 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 11, 2013 Corsair Employee Share Posted September 11, 2013 Ticket number is in the first post. :D But here it is again. 6094891 Hello icecoldwolf, From my understanding, we will be shipping you the wireless dongle to see if that will connect first before RMA'ing the whole unit. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.