CAlexS Posted June 8, 2016 Share Posted June 8, 2016 Couple of days ago I emailed via the Corsair website something like the below, no reply. What's the problem don't they want my business? a) Go here: http://www.corsair.com/en-gb/ax860-atx-power-supply-860-watt-80-plus-platinum-certified-fully-modular-psu-uk b) Click add to basket c) Click View Cart Observe: "Shopping Basket is Empty You have no items in your shopping basket. Click here to continue shopping." Reproduced on Windows 10 Firefox and Chrome, and Android Chrome. (Have tried with all antivirus turned off) Thanks.. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 8, 2016 Administrators Share Posted June 8, 2016 I was able to duplicate your issue. I've reported this to our webstore team and they'll investigate it further. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 8, 2016 Administrators Share Posted June 8, 2016 They've fixed it. Link to comment Share on other sites More sharing options...
CAlexS Posted June 9, 2016 Author Share Posted June 9, 2016 And I've ordered thanks. Wow they must have lost a load of money (and my order is effectively 2 days late :( ). Link to comment Share on other sites More sharing options...
CAlexS Posted June 9, 2016 Author Share Posted June 9, 2016 And another thing. After order no order confirmation is sent via email (yes have checked spam folder). I suspect their automated email notifications don't work either. Thx. Link to comment Share on other sites More sharing options...
CAlexS Posted June 10, 2016 Author Share Posted June 10, 2016 I guess this is business as usual :) Hope their sales and marketing are watching this ;) Link to comment Share on other sites More sharing options...
CAlexS Posted June 10, 2016 Author Share Posted June 10, 2016 My order is just sitting there as "Pending Verification", I never got one email either - seriously? Link to comment Share on other sites More sharing options...
CAlexS Posted June 10, 2016 Author Share Posted June 10, 2016 Created a ticket (which means creating another account, and filling in all sorts of useless info), gone on facebook, posted here. How many hoops just for a simple order? Sorry this is very frustrating. Link to comment Share on other sites More sharing options...
CAlexS Posted June 13, 2016 Author Share Posted June 13, 2016 Still no change, no communication either. Just a FYI I cancelled an Amazon order (out of stock) because I noticed I could order here, I assumed it would be much faster if Amazon was out of stock... I was mistaken. Link to comment Share on other sites More sharing options...
CAlexS Posted June 13, 2016 Author Share Posted June 13, 2016 Now states "processing" whatever that means. Have still never received an email. Link to comment Share on other sites More sharing options...
CAlexS Posted June 14, 2016 Author Share Posted June 14, 2016 So a week after I created this thread I have received my very first email telling it will be shipped from Amsterdam. I hope Corsair distribution and sales is paying attention here, the process is not a good experience for customers. Let's how long it takes to arrive, fingers crossed about the PSU. Out of the woods now I hope! Link to comment Share on other sites More sharing options...
JulianB Posted June 15, 2016 Share Posted June 15, 2016 I am waiting as well Link to comment Share on other sites More sharing options...
CAlexS Posted June 16, 2016 Author Share Posted June 16, 2016 Yesterday I got a ticket response saying it will arrive tomorrow (I already knew). I said thanks, but then asked them to take a look at this thread and these forums. Anyway today it arrived and it is up and running, IMHO the shopping experience has not been fun at all, product seems OK so far. The only thing (this may seem stupid) is it's slightly confusing whether the 860 PSU is in hybrid or not. I am assuming you push the button to where it says hybrid, but you never know with hardware sometimes (often there is odd logic). Nothing in the manual to make it fully clear (barely a mention). Anyways onwards... Thanks.. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.