kubekxd5 Posted June 4, 2019 Share Posted June 4, 2019 (edited) So after like 6 months of using this keyboard (K95 Platinum) I've noticed about 3 days ago that the "E" key is dimmer than rest of the keys. I tried to fix it by doing some "soft-reset" of my keyboard, because it fixed the problem that i had with my "O" key (it had wrong color) but it didn't work with "E". I've also checked all RGB channels and every color worked great, so i guess that the LED didn't burned. I've lost my warranty card and i spent a lot of money on it and that's quite depressing :[pouts: so i hope it's not the problem with the product... I'm lack of ideas what else i can do to fix it so i'm asking here for solutions for my problem Here are some photos of it: https://imgur.com/a/zSaUgG6 Edited June 5, 2019 by kubekxd5 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted June 6, 2019 Corsair Employee Share Posted June 6, 2019 Create a ticket and we can help. We don't need the warranty card, although having the receipt is certainly helpful. Link to comment Share on other sites More sharing options...
istrasci Posted June 13, 2019 Share Posted June 13, 2019 I have the same situation with my keyboard (letter 'A' is dimmer). Where/How do I create a ticket? Create a ticket and we can help. We don't need the warranty card, although having the receipt is certainly helpful. Link to comment Share on other sites More sharing options...
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