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Old 06-30-2019, 11:18 PM
Nergenss Nergenss is offline
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Important Mouse is not working, warranty says is OK, i am very frustrated.

Hii everyone,

First of all, sorry for my bad English. I come here as last chance.
My mouse, Corsair M65 Elite, is no longer working properly.

I bought it in March at an online store in the Netherlands.

After only 3 months it started to act strange. The left mouse button does not respond to clicks if you click '' relatively '' softly while you do hear and feel the click sound. That is not the only problem, sometimes it just double clicks. You can imagine the problems that come with gaming, changing tabs, selecting texts, drawing for your work, etc.

So I sent it back and clearly indicated the problem. I have received an email that they have tested the mouse 'extensively' and that they have not noticed any problems. I quickly sent another email and again indicated what the problem is. I received an email that they would test it again.

You guessed it, they said the mouse is all right and that they would send it back.

I then sent them an angry e-mail because it did not seem that they understood the problem because I received a vague description of what exactly was tested.

A mouse can never be in order if it unintentionally closes two tabs one after the other, if those texts do not want to select or drag, AND if you click and hear the click sound, if you know that the switch is being operated, you have all the indications for it but the mouse doesn't work?

Can a mouse of 70 euros and 3 months young still be in order with so much problems?
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  #2  
Old 07-01-2019, 12:31 AM
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Who did you send it to and who tested it?
And it could be a driver/software issue. Repair install of iCUE or uninstall/reinstall sometimes does the trick.
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Old 07-01-2019, 08:17 AM
Nergenss Nergenss is offline
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I sent it to to warranty of the online store where i bought it...

I already followed that reset steps..

What can i do further?
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Old 07-01-2019, 09:00 AM
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Contact Corsair.
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Old 07-01-2019, 09:42 AM
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Quote:
Originally Posted by DevBiker View Post
Contact Corsair.
I cant because i loct te part number
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Old 07-01-2019, 12:54 PM
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Hello,

Are you not able to create a ticket on our support site?
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Old 07-01-2019, 02:26 PM
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Quote:
Originally Posted by Nergenss View Post
I cant because i loct te part number
I believe the part number you're looking for is CH-9309011-EU.
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Old 07-01-2019, 03:55 PM
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello,

Are you not able to create a ticket on our support site?
No need to gave a part number, but i dont have that anymore.
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Old 07-01-2019, 03:56 PM
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Quote:
Originally Posted by Technobeard View Post
I believe the part number you're looking for is CH-9309011-EU.
Is that the same for all mice's of the same model?
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Old 07-01-2019, 04:51 PM
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Quote:
Originally Posted by Nergenss View Post
Is that the same for all mice's of the same model?
That's the part number for the M65 Elite (black) in Europe. The white model's part number in the EU is CH-9309111-EU.

Black: https://www.corsair.com/eu/en/Catego.../CH-9309011-EU

White: https://www.corsair.com/eu/en/Catego.../CH-9309111-EU
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Old 07-01-2019, 08:33 PM
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Quote:
Originally Posted by Technobeard View Post
That's the part number for the M65 Elite (black) in Europe. The white model's part number in the EU is CH-9309111-EU.

Black: https://www.corsair.com/eu/en/Catego.../CH-9309011-EU

White: https://www.corsair.com/eu/en/Catego.../CH-9309111-EU
Thankssss!
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