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Old 07-15-2019, 09:37 AM
Ascendance Ascendance is offline
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Sigh.. Ticket #2000767689 5 days no responce?

I called the 800 number last Wednesday. My h115i has failed. I was told rmas cannot be done over the phone. I found that odd. I have in the past. The representative told me he would email me info on how to start a rma. I waited 4 hours for the email. Never got one. I found the support portal and submited a ticket. That was last Wednesday.

The h115i is causing my cpu to thermal throddle over 102c+. Im getting bsods and bios messages. I put my old cooler master evo 212 back in issues solved. Cpu temps down quite a bit about 35c idle/ 80 tops load. With the h115i it was 50-60 idle it would get over 100, throddle and bsod.

Not trying to be rude but I feel like im getting the runaround here...

Ticket #2000767689

Last edited by Ascendance; 07-15-2019 at 01:52 PM.
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  #2  
Old 07-15-2019, 11:34 AM
Waukeen Waukeen is offline
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They told you what? Unless they really changed procedures this is a first as what happens if say you had a Corsair drive and it failed preventing you from getting into the system. Call them again and/or send a PM to Corsair Mike or Kevin about this as it sounds like someone gave you some BS answer.
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Old 07-15-2019, 09:08 PM
Ascendance Ascendance is offline
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Im going to call the 800 number again and complain. This is bad customer service.
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Old 07-16-2019, 11:54 AM
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Corsair Wootaru Corsair Wootaru is offline
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I will see if I can get a tech support agent to review your ticket.
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Old 07-17-2019, 07:59 PM
Ascendance Ascendance is offline
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I'm calling now still no response. On hold right now waiting.
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Old 07-17-2019, 09:19 PM
Ascendance Ascendance is offline
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was on hold for 35 min with an average wait time of 8 min. ill try again tomorrow.
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Old 07-17-2019, 09:33 PM
Ascendance Ascendance is offline
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Finaly got a responce. Via suport ticket.
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