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  #1  
Old 06-30-2019, 08:25 AM
doxitrixaline doxitrixaline is offline
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Default No RMA support although it's been approved?

So as it seems for most people, the ticket system is a shambles and takes weeks for anyone to reply. Now, my RMA was approved after 2 weeks waiting and then they said I would receive an email with a shipping label attached - it's been a further week without a follow up email..is this normal?

"Your RMA has been approved. Further instructions have been emailed to you. Please check your inbox / spam folder. You can also click on the Shipping Label link at the top right of the ticket for return instructions. Please let us know if you have any other questions. Thank you."


1. Theres no link to shipping labels on the page.
2. I've never recieved an email with one attached. (yes, i've checked junk folder)

Ticket number: #2000423166

Last edited by doxitrixaline; 06-30-2019 at 08:32 AM.
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  #2  
Old 07-01-2019, 12:34 PM
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Corsair Wootaru Corsair Wootaru is offline
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Hello,

I've looked into your ticket and asked the agent to look more into your ticket for you. A label should now be visible on your ticket.
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Old 07-01-2019, 02:11 PM
doxitrixaline doxitrixaline is offline
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Thank you although people shouldn't have to complain on the forums to have their tickets advanced.

I appreciate it's not your fault but it seems a backwards way to provide support.
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  #4  
Old 07-01-2019, 03:33 PM
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Hello,

We were in the middle of transferring our tickets to a new system, so it is taking longer than usual for our agents to get to those tickets. I am very sorry about that. We are working hard to reach out to those who had tickets before the shift and working with the customer to have a resolution.
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