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  #1  
Old 06-19-2019, 03:56 AM
rickykemp rickykemp is offline
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Default Raised a request but no response as yet

Hi, I purchased a refurb MP500 SSD from Corsairs site and have received a damage product.

I've raised a ticket under #2000450275 but as yet haven't had any contact to arrange a replacement.

could someone look at this for me please?

apologies if delay is due to any public holiday etc.
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  #2  
Old 06-19-2019, 11:38 AM
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Hello, I will have one of our tech support agents look into your ticket to see if they can assist you.
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Old 06-21-2019, 11:09 AM
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello, I will have one of our tech support agents look into your ticket to see if they can assist you.
i'ts now 5 working days since I submitted my ticket and no response to it.

I think its reasonable to at least expect a response within that time. This is very frustrating, particularly where I have been sent a defective product.
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Old 06-21-2019, 12:34 PM
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I'm sorry about that, I was able to get an agent to get the ball rolling on your ticket. They are trying to get another thing done on your ticket as well regarding a label, so please give them a bit more time to get that resolved.
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Old 06-24-2019, 04:29 AM
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Quote:
Originally Posted by Corsair Wootaru View Post
I'm sorry about that, I was able to get an agent to get the ball rolling on your ticket. They are trying to get another thing done on your ticket as well regarding a label, so please give them a bit more time to get that resolved.
that's great thank you.

can you clarify the part about the label? should I wait before sending it off myself?
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Old 06-24-2019, 12:32 PM
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A return label is attached to your ticket, it should be an attachment on the last reply.
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Old 06-28-2019, 07:16 AM
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Quote:
Originally Posted by Corsair Wootaru View Post
A return label is attached to your ticket, it should be an attachment on the last reply.
thank you Wootaru.

Apologies to come back again on this one,

I have sent the disk back and is showing as delivered to the return address on 25/06 but there is no update on the ticket since.

thank you
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Old 07-01-2019, 07:42 AM
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can I get an indication of when I will get a replacement disk please? I am now delayed by over 2 weeks from finishing this PC build as I am now only waiting on a replacement disk.
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  #9  
Old 07-01-2019, 12:43 PM
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Hello,

We are working on getting a replacement out as soon as we can, I'm sorry for the delay you're experiencing.
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