RockandGrohl Posted March 8, 2020 Share Posted March 8, 2020 Ever since update 6.1 or whatever, every time I launch PUBG, it crashes iCue and I need to restart. Now, it is crashing when I alt-tab back in. Application: iCUE.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 74B97D03 Faulting application name: iCUE.exe, version: 3.25.60.0, time stamp: 0x5e31c5e7 Faulting module name: Qt5Core.dll, version: 5.13.1.0, time stamp: 0x5d6a32fb Exception code: 0xc0000005 Fault offset: 0x00197d03 Faulting process ID: 0x527c Faulting application start time: 0x01d5f56679e7f09b Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe Faulting module path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Qt5Core.dll Report ID: 2a84888a-b25b-401c-af15-1f41f9b8730c Faulting package full name: Faulting package-relative application ID: That's from the Event Viewer. I'm posting here because the PUBG devs are honestly a bunch of incompetent idiots and this **** is so far down their radar next to the plethora of bugs, I hope Corsair can fix this instead of Bluehole. Cheers. Link to comment Share on other sites More sharing options...
DevBiker Posted March 9, 2020 Share Posted March 9, 2020 Can you provide details on the hardware in your system? Link to comment Share on other sites More sharing options...
RockandGrohl Posted March 9, 2020 Author Share Posted March 9, 2020 Yeah sure, sorry I didn't before. Windows 10 Pro 64 bit Ryzen 3600 (no drivers or management installed) GTX 1070 FTW with latest Nvidia drivers, Nvidia low latency mode is OFF Asus Prime X370 Pro (iCue works with this) 1TB Sabrent Rocket NVMe Think that's everything. Link to comment Share on other sites More sharing options...
xIHighVoltageIx Posted March 9, 2020 Share Posted March 9, 2020 Ryzen 3600 with a X370 Pro Board is not really recommend. This can be a Mainboard Problem. Need minimum best x470. Better a x570. You can deinstall ICUE and delete all Corsair Icue folder in Appdata and another folders. Reinstall it after Restart and after Reinstall reboot your System Link to comment Share on other sites More sharing options...
nfxcr3w Posted March 9, 2020 Share Posted March 9, 2020 Try iCUE v3.24.52 the latest one was crashing on me too. Link to comment Share on other sites More sharing options...
DevBiker Posted March 10, 2020 Share Posted March 10, 2020 So ... I suspect that it may be due to the Aura integration and the anti-cheat detection software. Apparently, some cheat tools have been known to "hide" as add-ons to Aura (or something like this) and so at least one anti-cheat package is now triggering on iCUE. While Corsair is working on this, you may want to try disabling add-ins in iCUE and see if that resolves the issue. Link to comment Share on other sites More sharing options...
Wild_Elroy Posted April 5, 2020 Share Posted April 5, 2020 So ... I suspect that it may be due to the Aura integration and the anti-cheat detection software. Apparently, some cheat tools have been known to "hide" as add-ons to Aura (or something like this) and so at least one anti-cheat package is now triggering on iCUE. While Corsair is working on this, you may want to try disabling add-ins in iCUE and see if that resolves the issue. Thanks for this tip. I would have never guessed the aura sync plugin for Icue was the problem. I just tried this and yes it worked for me. I went into Icue settings and unchecked enable add ons, restarted Icue. Launched PUBG and Icue did NOT crash. So, it has to be the Asus aura sync plug in for Icue. Now even with it disabled, Icue still is controlling all the RGB, memory rgb and motherboard rgb except on Graphics card. So all is good for now. :biggrin: Link to comment Share on other sites More sharing options...
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