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H100i RGB partially working on fans


Nanofaux

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I recently picked up a Corsair H100i RGB Platinum cooler, and when I finally installed it, I noticed only 1 LED on the top fan was working, and none on the bottom were working. I flipped the RGB connectors around, and then all 4 of the LEDs on the bottom fan worked, but only 2 on the top fan worked.

 

https://imgur.com/a/gWTtTWk - Picture 1 was with the top fan in the connector with a "1" on it, and the 2nd picture was with the bottom fan in the "1" connector. I have also ensured my iCUE software and cooler firmware were up to date.

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Your best bet is to contact Corsair Support through the Support Ticket System link above. It's seems likely the original fan #1 has a break in the LED chain. However, the fans that come with the Platinum are unique high speed ML-RGB variant not available at normal retail. You'll need to get a replacement from Corsair or swap the entire cooler.
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