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  #1  
Old 10-01-2019, 01:16 PM
Darklite Darklite is offline
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Default Problem with the white color (T1 Race)

Hi,,

I just received my T1 Race chair in white color but there is a problem with the color of the back, it is yellowish, beige

The seat is perfectly white

Look at the picture.
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File Type: jpg Chaise.jpg (4.07 MB, 86 views)
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  #2  
Old 10-01-2019, 06:33 PM
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Corsair Mint Corsair Mint is offline
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Hey there, Darklite,

If you haven't yet, can you submit a ticket on our support page? Our team would be happy to help you out with this. PM me the ticket number once you've done so.

Also, could I get a photo of the serial number from the box?
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  #3  
Old 10-02-2019, 01:24 PM
Darklite Darklite is offline
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Hello,

Sorry I returned the package today to the seller, he should send me a new chair (cdiscount.com)

If I have the problem again I open a ticket.

Thank you
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  #4  
Old 10-04-2019, 08:07 AM
Darklite Darklite is offline
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Hello,

I have the same problem on the second sending of the seller.
This time there is the problem of color on the back and on one side of the seat of the chair

I sent a message to the support, I send you (PM) my ticket number.

In photo attached file, back, seat and serial number (CF-9010012-WW)
Attached Images
File Type: jpg back.jpg (3.70 MB, 95 views)
File Type: jpg seat.jpg (3.88 MB, 89 views)
File Type: jpg N.jpg (3.56 MB, 78 views)

Last edited by Darklite; 10-04-2019 at 11:44 AM.
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  #5  
Old 10-08-2019, 01:36 AM
Darklite Darklite is offline
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I get 2 defective chair and Corsair's support solution:
Ask a third chair to the seller ... ???!? !!
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  #6  
Old 10-10-2019, 01:10 AM
Darklite Darklite is offline
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Hi,

Here's the news of Corsair's support for the seller: "they shipped the wrong item"
So Corsair assumes they have a special beige, white and black model ?
Yet on the packaging there is just written white and black.

I am really surprised that the services of Corsair is so disappointing and unless a positive evolution on the part of Corsair it will make me choose for me and also in my entourage another brand for my RAM, power supply, chair and other materials.

At present, I advise anyone to buy a Corsair chair white, possible color problem not assumed by Corsair. I can not imagine any other problem of quality...
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  #7  
Old 10-14-2019, 01:22 PM
Darklite Darklite is offline
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Hi,

Finally Corsair has agreed to take care of the exchange of the chair, I am waiting for the delivery of the third chair of the seller, I see at the opening of the package if there is a problem...
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  #8  
Old 10-16-2019, 12:58 PM
Darklite Darklite is offline
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I received the third chair from the seller, there is always the same problem of color.
I will return the chair to Holland technical support as agreed with Corsair.

Hoping to get to the end of this bad story.
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  #9  
Old 10-17-2019, 02:37 PM
DogSlobba DogSlobba is offline
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Default Fifty shades of white

I am currently having the same issues with white colour, but with a faulty base.

I have been asked to return the whole item to Amazon which isn't ideal as it is fully assembled and a present for my sons birthday in 4 days time.

Hopefully a replacement part can be sent out.
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File Type: jpg IMG_2516.jpg (2.30 MB, 66 views)
File Type: jpg IMG_2517.jpg (1.78 MB, 71 views)
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  #10  
Old 10-17-2019, 06:26 PM
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Hi Darklite,

Sorry to hear about the troubles with the T1 Chairs you have received. Can you post your ticket number here or in a PM to me?

Last edited by Corsair Mike; 10-17-2019 at 06:28 PM.
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  #11  
Old 10-17-2019, 06:30 PM
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Hi DogSlobba,

Sorry to hear about that. Do you have a ticket number with corsair support? If so can you post it here or send it in a PM? I can try and look into it on our end.
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  #12  
Old 10-18-2019, 01:01 PM
DogSlobba DogSlobba is offline
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Hi Mike,

Ticket is 2000878649, I have asked Amazon to send a replacement item but they have quoted an estimated delivery date of 22 Nov. 2019 - 4 Jan. 2020! Needless to say, this is unacceptable.

Also Amazon have also said they will only pay a maximum of £4.50 return postage even though the product has a clear manufacturing defect.

We are all very disappointed so far to say the least, this was the final piece to our corsair setup.
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  #13  
Old 10-22-2019, 01:10 PM
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Corsair Mike Corsair Mike is offline
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Hi DogSlobba,

I spoke with one of our tech support reps and he said that they will be reaching out to you soon.
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  #14  
Old 11-17-2019, 01:51 PM
mr.veto mr.veto is offline
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I have the same problem on the second sending of the seller.
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