Problem with Void Pro Wireless Button Functionality when Application is Open

So as the title says my Wireless Void Pro headset loses all functionality of its buttons or volume rocker when in game or in some applications. I just received these from Amazon yesterday and its really disheartening to be having issues with them already as I like how they feel and the added benefit of being wireless is nice. I already submitted a support ticket but haven't gotten much help yet and was hoping maybe someone else has experienced this issue and can offer a possible solution.

The applications I've tried so far and have experienced this issue with are Far Cry 5, Tom Clancy's Rainbow Six Siege, Counter Strike: Global Offensive, and even while listening to music on Spotify. Now as soon as these applications close I regain full control of all buttons and added functionality that comes with such as being able to turn surround sound on or off or being able to change sound profiles. I am not using any custom CUE profiles only the 5 default profiles that came with the program.

Please Help!