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Old 08-20-2019, 10:54 AM
theotherdan theotherdan is offline
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Join Date: Aug 2019
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello,

I am very sorry about that, we did recently transfer over to Zendesk, and it is taking longer than usual for us to get to tickets. Do not worry about the warranty as we will honor it since the ticket was made before it has expired, if that can help ease some things. We do our best to make sure we can help customers as best as we can. I will get an agent to help look into this for you for the time being.
I did get a response, finally, around 10 minutes ago. I was told that I have to produce a video of the issue with my cooling fans. Well, I removed the most problematic one of the two.

I do not plan to take the time to reinstall the bad fan and wait to see if it acts up. Just to take a video.

Is there a direct way to go to L2? Does L2 handle RMA? Can I get in contact with a manger? Can I do any of this via web or email? I don't favor waiting in queue on the phone for the duration it will take to get to someone, hence, why I want web or email.
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